Corporate & Customer Services Administrator

Overview:
The Crofting Commission is responsible for the Regulation of Crofting, maintains a Register of Crofts and also advises Scottish Government on crofting issues.

The Customer Services Team is a centrally managed team and has responsibility for the delivery and smooth operation of the department’s corporate functions. These functions include mail collection and distribution, administrative functions, call handling and general enquiries. As the Crofting Commission is a small organisation, the post holders will be required to be flexible and may have to do other duties related to operational needs by working collaboratively with the rest of the Commission.

The Crofting Commission is an NDPB whose officials are provided by Scottish Ministers. The Commission acts in the regulation of crofting and aims to:

- Be an efficient and effective regulator
- Promote occupancy of crofts
- Promote active land use and shared management by crofters as a means of sustaining and enhancing rural communities.

**Responsibilities**:

- Be a first point of contact for call handling in the Commission
- Handle the opening, scanning and distribution of the Incoming Mail. Process Outgoing Mail ensuring it reaches the designated outgoing mail area within the timescale required.
- Handling of general enquiries including responding and distribution.
- Monitoring of newspaper articles, extracting/saving adverts and renew newspaper subscriptions.
- Provide other general administrative support as required including photocopying, scanning, binding, filing, mail merges, etc.

**Competencies**:
Self-Awareness

Team Work

Communication & Engagement

Information Management

Essential Criteria & Qualifications:
No specific qualifications required for this position

**Essential Criteria**
- The ability to plan, organise and prioritise demanding workloads to meet tight deadlines and to work flexibly to meet changing demands.
- Experience of working effectively with a team.
- Excellent communications skills, both orally and writing
- Experience and ability to utilise IT packages including Microsoft Word, Excel and Outlook to collate and present information and to support data processing.

**Location**:
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Inverness, Scotland

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This post will be full time.

**Interview and Assessment**:Dates to be confirmed

Feedback will only be provided if you attend interview or Assessment.

**Minimum time in post**:
You will be expected to remain in post for a minimum of three years unless successful at gaining promotion to a higher Band or Grade.

**Additional Information**:
Band A Skills For Success Competency Framework

The post is a full-time role, but staff with different working patterns are invited to apply, and we will assess proposed working patterns against the business requirements for this post.

**Important Information regarding Interviews**:
In recognition of ongoing measures and guidance in response to Covid-19, a decision has been taken that all interviews will be conducted in a virtual/remote setting.

All applicants must ensure that they have a suitable space to complete the virtual interview via MS Teams and ensure that Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview.

**As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.**

**Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.