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Customer Service Analyst

2 weeks ago

Hertfordshire, United Kingdom CK GROUP Full time

CK Group are recruiting for a Customer Service Analyst to join a diagnostics company at their site in Welwyn Garden City, Hertfordshire on a contract basis for 6 months.
**Salary**:
Up to £15 per hour PAYE
**Customer Service Analyst Role**:

- Ensure users receive swift resolutions to their IT queries or problems.
- Identify reoccurring issues and challenges that our end users are experiencing and to raise these with the relevant teams for further investigation.
- Log and track our end users’ incidents.

**Your Background**:

- Previous experience of working in a customer service environment is desirable providing both reactive and proactive maintenance support.
- Previous experience working within IT support would be helpful.
- Beneficial to have experience working with iOS and Windows hardware as well as Meeting Room Technology.

**Company**:
Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communitieswithin the UK.
**Location**:
This Customer Service Analyst role will be based at our clients site in Welwyn Garden City, Hertfordshire.
**Apply**:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 53403 in all correspondence.