Client Relationship Executive

Company Outline:
**Job Role**:Client Relationship Executive

**Location**:Hybrid/Leicester

**Salary**:£25,500 per annum

**Contract**: 12 month fixed term

**What We Can Offer You**:Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

**Why do we want you?**

We’re looking for a detail orientated Client Relationship Executive to oversee and manage the arrangement and scheduling of inhouse courses and client relationship services for Mercia’s key accounts in a proactive and timely manner ensuring slick processes and quick turnaround times and excellent client service.

Job purpose, tasks and responsibilities:
**You will be responsible for**:

- Working with our Key Account Managers on some of the top spend accounts in the business.
- Managing diaries for Mercia’s consulting and lecturing staff.
- Forging and maintaining professional and helpful relationships with our external clients and helping them make the most of Mercia’s services.
- Setting up and managing consultancy visits and lecturing appointments for Mercia’s staff and subcontractors.

**What’s the Best Thing About This Role?**

no two days are the same and you will have a varied workload. You will be working closely with our key account clients to build relationships and rapport, working in a team who are passionate about client care and delivering excellent customer service.

**What’s the Most Challenging Thing About This Role?**

This is a busy and fast paced role, and you will need strong communication skills, be highly organised and able to multitask. You will need to be able to re prioritise your work though out the day to meet clients needs and deadlines.

Essential and desirable capabilities:
**We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...**

**To be successful in this role, you must have**:

- Strong English skills, backed by the relevant qualification(s): GCSE, Key Skills or Functional Skills Strong ICT skills and exposure to different system
- Ability to negotiate with others and seek resolutions
- Excellent interpersonal skills with the ability to work with mínimal supervision.
- Extensive experience in diary scheduling and diary management
- A good understanding of the accountancy industry and key compliance requirements for firms (desirable, not essential)
- Experience in the same or similar role

**To be successful in this role, it would be great if you have**:

- Experience in using CRMs

Before you go....:
**About us**

Mercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession.

Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources.

**Find What You’re Looking For**

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

**Click on “APPLY” today**

**The Legal Bit**

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
- Please note that this role may remain advertised until an offer of employment has been made.

LI-Hybrid