Customer Feedback Analyst
1 day ago
**CUSTOMER FEEDBACK ANALYST**
**£25,000 - 35,000**
**DERBY**
This role within the pub industry will allow you to learn vital skills in analytics as well as have a visible and long lasting impact on a developing data team
**THE COMPANY**
A national pub retailer and brewer with pubs across the whole of the UK Understanding your customer has never been more important to ensure you are providing the best and most tailored service, this huge chain is no different and is investing heavily indata and how they can use it
**THE ROLE**
As a Customer Feedback Analyst your focus will be to understand the customers through deep dive analytics, specifically you will have to:
- Use data from a vast variety of online sources to understand customer feedback
- Use Excel to question the data, use regression analysis and other deep dive techniques to understand the data in more detail, providing in depth insights never before possible
- Provide insights to senior stakeholders through data visualisation tools such as Power BI, allowing you to see a clear impact of your work in a national brand
**YOUR SKILLS**
- Strong Excel to query and code large data sets, being analytically minded and a passion for data led decisions
- SQL is desirable
- Able to turn data into clear visual aids, tools such as Power BI
- Great communicator and able to convey complicated technical terms in digestible language
**THE BENEFITS**
£25,000 - 35,000 annual salary, flexible working and competitive benefits.
**HOW TO APPLY**
Data Analyst, Data Analytics, SAS, Python, R, Data Modelling, Google Analytics, Adobe Analytics, Coremetrics, GA, AA, Clustering, Propensity Modelling, Segmentation, CRM, CRM Analytics, Marketing Analyst, Insight Analyst, Growth Analyst, Customer Analytics
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