Business Customer Service Representative

1 week ago


Darlington, United Kingdom Blue Arrow Full time

ROLE: Business Customer Service Representative

LOCATION: Darlington

PAY RATE: £20,500 Per Annum

HOURS: 37.5 hours, Full Time 5 days

SHIFT PATTERN: Monday to Friday, 08.00am-18.00pm

**REGISTRATION TAKES ONLY 9 MINUTES**

In return you will have the opportunity for progression within a reputable business with support and learning opportunities. A competitive salary, instant access to training portals, pension scheme and 28 days paid annual leave.

KEY SKILLS
- Knowledge of EE products, services, tariffs, processes and business rules
- Computer literacy and previous use of contact centre technology
- Excellent communication skills
- Specialist knowledge in specific areas such as technical, billing, contract, processes preferred.
- Negotiations skills for dispute resolution

NICE TO HAVE HOWEVER NOT ESSENTIAL
- Experience within business customer operations.
- Experience of customer service in a B2B contact centre environment
- A good understanding of the enabling infrastructure (systems, people and processes) essential to business customer operations.

REWARDS & BENEFITS
- Competitive pay rates/Pay progression - TBC per hour
- Full Paid Training
- Ongoing coaching and in role training
- Instant access to Blue Arrow training portal
- Auto enrolment in pension scheme
- 28 days paid holiday

APPLICATION REQUIREMENTS
- Proof of Right to work - Passport, Share Code or Birth Certificate
- Proof of Address dated in last 3 months - Utility Bill, Bank Statement
- Proof of National Insurance - NI Card, payslip or P60/P45
- DBS (processed by Blue Arrow - External not accepted)



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