Tenancy Sustainment Officer

We are looking for permanent Tenancy Sustainment Officers from the NHS or private sector to help develop partnerships between partners to deliver the ambitions of the Community Mental Health Transformation Team; you will join a Trust that puts people at the heart of what we do.

Your career with us will be enjoyable and rewarding as you develop specialist skills and make a real difference for some of the most vulnerable people in society.

It is a career that you can take pride in and enjoy, and together we can make life better for our communities.
1. To provide an effective, customer friendly and efficient service to clients presenting with a history of homelessness and rough sleeping, developing individual support plans and working with other agencies to address multiple and complex needs.
2. To advise clients on a full range of options to resolve their housing problem including intervention if threatened with homelessness, registering for social housing, private sector access schemes, relevant referrals for supported accommodation and advice on possession proceedings and mortgage repossession and welfare benefits where appropriate.
3. To liaise with social and private landlords in order to agree tenancy support plans in order to enable vulnerable persons, including rough sleepers and those with a history of failed tenancies, to access and sustain suitable accommodation.
4. To promote a holistic approach to housing options and homeless advice in order to provide tenancy-related support and promote a partnership approach to resolving an applicant’s housing needs and support needs.

Midlands Partnership NHS Foundation Trust is an award-winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role. We encourage career development provided by in house training programs and coaching support.

You will have a critical role in providing specialist tenancy related support to vulnerable people who are at risk of becoming homeless. You will work with service users with complex mental health needs to live independently and remain in their own home.

You will act as the main point of contact for tenants and landlords in order to answer any queries and troubleshoot any issues throughout the life of tenancies and also act as the conduit between MPFT Mental Health services and the local authorities.

You will assist in the delivery of a high standard of support to service users that have been identified as vulnerable and at risk of losing their home.

You will be responsible for working in partnership with agencies external to the Trust supporting service users to maintain their independence within their preferred place of residency in the independent and non-statutory sector.

**What you will get**:

- An annual salary of up to £32,934 (37.5 hours per week) depending on experience
- Attractive relocation package *
- 35-41 days annual leave - including bank holidays (depending on length of service)
- Ongoing career development training
- NHS Pension Scheme - one of the most comprehensive and generous schemes in the UK
- Wellbeing support, such as MPFT Staff Psychology Service, and additional wellbeing days, along with activities throughout the year
- Annual recognition event recognising our employees who live and breathe our values
- Flexible working opportunities

There is also a range of other benefits including retail discounts and special offer, a cycle to work scheme, an annual leave purchase scheme, and much more
- Terms apply

**Things that you will have**:

- NVQ 4 Health & Social or equivalent qualification
- An understanding and awareness of housing issues, the initiatives designed to tackle and prevent homelessness, and of government policy relating to housing need and homelessness
- Demonstrate commitment to professional and personal development
- Exceptional service user and partner management
- A high level of self-motivation and a flexible approach