Lettings Assistant

We have an opportunity for you to join a fast paced & supportive team delivering the lettings of our Homes to our Hampshire customers

We need someone committed to delivering a first-class service, putting our customers at the heart of all we do.

You will be a key part of the team, providing the essential support and services for our colleagues and customers. Working with the other Hampshire lettings assistants you will be; Ending tenancies, advertising properties, updating numerous systems accurately to ensure we are within regulation and compliance, supporting the incoming customer information, ensuring timely data updates for performance monitoring and working closely with our local authority partners and other internal teams through the void and lettings process.

You will be able to work at pace, under pressure, manage change effectively with the ability to make quick decisions confidently. Attention to detail and accuracy when updating systems and an effective team player with great time management and communication skills are a must have for this exciting role. The ability to occasionally attend our Hampshire office for collaborative working days, team meetings and training are important to the team and the services we provide.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**About Aster Group**

Now is a really exciting time to join us. We’re working towards our vision of everyone has a home. It’s a bold statement but one everyone across our business is passionate about. What we do enables better lives. We provide safety and security through a range of housing and services. We will continue to grow so we can maximise our impact. Our strengths are our people and our culture. We believe that work isn’t somewhere you go, it’s something you do. No two days are the same here, and agile working is the norm rather than the exception.

We’re on an exciting transformation journey. Our business strategy is clear. Our vision is bold. And what sets us apart is The Aster Way. The Aster Way is not just a set of words. It’s a shared understanding of the way we work - creating a fair and inclusive culture. It’s a set of straightforward principles that underpin everything we do, every day. From how we lead and learn, to how we collaborate, communicate and innovate, this is how we’ll reach our vision - that everyone has a home. Our customers are at the heart of everything we do, so we expect all our colleagues to be motivated and inspired to deliver a positive customer experience.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

At present all interviews are being held using Microsoft Teams.