Sales and Customer Service Advisor

We are an ambitious and innovative leader within the packaging supply industry and part of a large European group.

We are currently looking for Customer Service & Sales Advisors to join our Central Sales Team.

In this role, you will be responsible for ensuring our customers receive a first-class experience when they decide to get in touch, in addition to identifying and championing opportunities that would benefit the customer's individual needs, by upselling our complementary or supplementary products and services. This role is a great way for someone with experience in sales, or customer service, to develop their career further.

As the face [or voice, as it were] of RAJA UK, our friendly Central Sales Team endeavour to provide a fantastic customer service, and ensure that our customers and various stakeholders know they can #CountOnUs.

The key duties of this role include being the first point of contact for all inbound customer contact and effectively managing them to completion, as well as engaging in outbound calls as needed to provide expert advise and guidance to potential clients on how they can elevate their the business using our high-quality products and services. As such, problem solving, the ability to prioritise workload, and an ability to influence others, are some of the key skills that each of our phenomenal team members hold, and what we look for in new members.

Our core values are centred around ‘Doing the Right Thing’, Being Accountable’ and ‘Succeeding Together’ and as a result we are proud to share a happy and industrious culture, with great opportunities for hardworking and dedicated individuals who wish to develop their career and experience within our organisation. Having developed their product knowledge or gotten a taste for sales, our Customer Service and Sales Advisors often progress quickly to work in other areas of our business; whether that's to our Regional Sales Team to manage their own client accounts, or one of our support functions, such as our Finance or Marketing departments.

**What we would like from you**:

- Outstanding communication skills, both written and verbal and a keen eye for detail.
- A tenacious and ‘can do’ attitude
- A natural ability to develop and maintain professional relationships
- A collaborative team player who can also work autonomously
- A friendly and helpful disposition, maintaining professionalism at all times
- Comfortable with both reactive and proactive customer contact
- Someone who goes the extra mile because they enjoy the walk
- A great listener
- A great ambassador for the company promoting customer care to achieve loyalty and longevity of our business relationships

**What you will receive in return**:

- Working for a trusted brand with an outstanding culture where doing the right thing for the customer sits at the heart of all they do.
- Excellent career advancement and personal development opportunities
- Competitive Salary + Company Bonus + Performance Bonus's + Referral/Commission
- Fantastic Benefit Offerings + Access to our Discount & Savings Platform
- Enhanced Pension Contribution
- Free on-site parking and on-site gym
- Location is Milton Keynes

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

COVID-19 considerations:
COVID-19 safety procedures still in place; face masks must be worn at all times when travelling within the premises; desks have been spatially distanced

Ability to commute/relocate:

- Bedford, MK430AR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Reference ID: CATSEPT22