Saturday Veterinary Receptionist

5 days ago

Bristol, United Kingdom The Vet Full time

We require a Receptionist with previous veterinary experience to deliver exceptional care to our clients and their pets at The Vet, Bristol.

Who are we?

The Vet is a high quality veterinary healthcare provider, offering a full range of affordable small animal veterinary services to clients.
- Previous customer service experience working within a fast-paced environment (essential).
- Previous Veterinary experience (desirable).
- Proven track record of maintaining good working relationships with clients and colleagues.
- Excellent communication skills, both written and verbal.
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
- Outstanding telephone manner with the ability to build rapport with customers quickly.
- Self-motivated and able to work on own initiative.
- Excellent attention to detail
- Proficient in using Microsoft Office packages including Word, Excel, PowerPoint and Outlook.
This role will involve:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care.
- Answering the telephone and dealing with a range of customer queries.
- Ensuring correct medicine is being given out according to the Vet’s prescription.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning in paperwork, filling in forms etc.
- Taking payments.
- Promoting offers and services.
- Help wherever needed with animal restraint or animal care.

**Benefits**:

- BVRA Training
- Compassionate leave at the loss of a pet;
- Continuous professional development;
- 5% pension contribution (after probation period);
- Employee discount;
- Free lunch Fridays.
- Supportive environment and a great place to work.

**Job Types**: Part-time, Permanent
Part-time hours: 8 per week

**Salary**: From £9.50 per hour

**Benefits**:

- Company events
- Employee discount
- On-site parking
Schedule:

- Weekend availability

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