Service Now Administrator

4 days ago

Salisbury, United Kingdom Sopra Steria Full time

**Do you have experience working with ServiceNow? Do you want to be part of a new and exciting implementation programme working with Government Clients? Read on.**

This is an exciting time for the team, who are currently building and implementing a new ServiceNow platform across 70 servers with 3 separate networks, each with differing security levels.

You will be providing 2nd and 3rd line support in a very multifaceted business environment. As a ServiceNow Administrator, you will coordinate and support multiple ServiceNow instances to meet the unique business needs of our users and developers.

**What you’ll be doing**:

- Ensuring optimum performance of ServiceNow and its implementation and maintenance of databases.
- Proactive monitoring of the database systems to ensure secure services and minimum downtime.
- Configure and develop on the ServiceNow platform including routine changes or configuration adjustments.
- Provision, install, configure, operate, and maintain the ServiceNow platform.
- Perform upgrades and patching.
- Coordinate system updates across our 3 different networks.
- Assist with report configuration, dashboards, and maintenance and perform operational administrative tasks as needed.
- Support the administration for production and non-production instances.
- You'll be able to take ownership of projects and collaborate with internal team members as well as carrying out more BAU activities such as handling permissions, user
authentications, backup and recovery and database tuning.

**What you’ll bring**:

- Working knowledge of ServiceNow and implementing changes.
- Prior experience managing multiple Linux based RDBMS on large systems.
- High availability service provision.
- Monitoring and performance tuning.
- MariaDb Database Administration.

**It would be great if you had**:

- Experience with Git, Jenkins and Ansible.

**If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you**

**Employment Type**: Full-time Permanent
**Location**:Hybrid - Salisbury and Portsmouth
**Security Clearance Level**:SC & DV
**Internal Recruiter**: Theo
**Salary**:upto £52,000 DOE

**Benefits**:25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about Sector/Company?**

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privilegedenvironment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work forthe customer, delivering outstanding rates of customer satisfaction in the UK’s most sophisticated safety
- and security-critical markets.

Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, alongwith supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.

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