Technical Support Specialist

1 week ago


Newcastle Upon Tyne, United Kingdom Turnitin UK Ltd Full time

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.

**Responsibilities**:

- Coordinate closely with Engineering and Product Management on all product issues & releases
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
- Support other strategic initiatives as needed.

**Qualifications**

Essential:

- Bachelor’s degree or applicant with experience working in a customer support role
- Fluent spoken/written English
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
- Excellent computer skills
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
- A good understanding of Microsoft Office products
- Excellent planning and organisational skills.
- Ability to work with sensitive and confidential material and possess excellent judgement.

Desirable:

- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
- Broad understanding of web technologies and Software as a Service (SasS)



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