Customer Service Advisor
17 hours ago
Our client is the largest independent provider of Commercial Vehicle Maintenance and Fleet Management services in the UK with multiple sites supporting leaders in their industry.
They are offering an exciting opportunity for a Contact Centre Advisor to join the team at their headquarters in Doncaster.
4 on 4 off rolling, working 6am - 6pm.
The Role of Contact Centre Advisor
- Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
- To ensure that all incoming calls are answered in-line with the SLA criteria and are dealt with appropriately and promptly.
- To liaise with the customers / fleet team leader and schedule MOT bookings in accordance with the vehicles service schedule (where possible), therefore minimizing vehicle downtime and replacement vehicle costs
- Must ensure daily reports are run/maintained to enable accurate updates of all open / VOR jobs for KPI reporting
- To speedily obtain and distribute all relevant service documentation and MOT certificates
To be a Contact Centre Advisor
- Ability to analyse and problem solve
- Ability to multi-task
- Ability to work under pressure
- Customer service focus
- Excellent telephone manner
- Team player
What they Offer
- Excellent basic and benefits package
- Flexible progression based on your career aspirations
- Modern site working with a friendly team working environment
About Our Client
Our Client is the largest independent provider of Commercial Vehicle Maintenance and Fleet Management services in the UK with a track record stretching back over 35 years, they are trusted by many of the UK's largest commercial fleet operators to keep theirbusinesses on the move.
What's next?
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