Customer Service Advisor

1 week ago

Featherstone, United Kingdom Healthnet Homecare UK Ltd Full time

**Job Purpose**:

- Provide professional and accurate telephony services to clinics, patients and other healthcare providers in line with standard operating procedures.
- To process orders in line with departmental procedure.
- To provide excellent customer service ensuring the customer’s needs are met in a timely and efficient manner.

**Main** **Responsibilities**:

- To follow and promote relevant SOPs and Company policy and procedure to ensure patient safety at all times.
- To answer incoming calls and deal with customer enquiries and complaints ensuring accurate information is taken, recorded and passed on to the relevant parties.
- To maintain documentation filing systems within the department.
- Ensure prescriptions are received in a timely manner complying with patient confidentially and data protection protocols.
- To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
- To maintain good housekeeping.
- To carry out any reasonable request given by appropriate persons.
- To contribute to HealthNet’s commitment to continuous improvement by forwarding your suggestions to appropriate persons.
- To proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.

**General Responsibilities**:

- Know the Company strategy and make sure what you do on a day to day basis is in line with the strategic objectives.
- Ensure the work you do is of a high quality standard and HealthNet’s procedures and policies are followed at all times.
- Engage in personal professional development and attend mandatory training.
- Present the Company in a positive way at all times with internal and external clients, customers and staff.
- Comply with the Company’s HR policies and the Health and Safety policy at all times.
- Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible professional standards.
- Bring new ideas and approaches with an open mind.
- Maintain confidentiality and security at all times.

Part-time hours: 40 per week

**Salary**: £21,630.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Featherstone, West Yorkshire: reliably commute or plan to relocate before starting work (required)

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