Telephone Assessment Clinician

**Job Title**: Telephone Assessment Clinician Base location: Bradley Line Manager: Head of Contact Centre Operations / Clinical Team Leader Professionally Accountable to: Clinical Services Manager Staff Group: All Clinical & Dental Triage Nurses DBS Check Level Required: Enhanced with Child/Adult Barring due to providing care Job Purpose To perform as part of a clinical team utilising all available technology to undertake remote consultations for patients of all ages and presentations. To provide evidence based clinical assessment, diagnose, prescribe or arrange a prescription, sign post and give clinical advice. To strive to improve performance and quality in line with Local Care Direct clinical governance and performance review procedures. Responsibilities and Duties 1.Clinical Practice within your scope of practice seeking advice from colleagues/GP supervisor where needed.

Undertake assessment, diagnosis, treatment/referral and discharge of patients with primary/urgent care needs within clinical competence. Provide clinical mentorship and support to trainee and peer practitioners within the workplace when required. Undertakes a comprehensive assessment using approved clinical assessment tools, evidence-based protocols, guidelines, and professional judgement. Access a range of information to develop a joint plan of care in partnership with the patient and/or carer.

Provide advice that is based on current evidence and best practice. Critically evaluate clinical information and advice for validity and reliability Offer the patient/caller the resources to enable them to meet their own health need and access the most appropriate healthcare. Document an accurate record of the consultation and evaluate outcomes. 2.Managerial Show evidence of effective decision making.

Manage time effectively and appropriately. Communicate effectively with other agencies and stakeholders. Develop effective interpersonal relationships with others. Demonstrate effective performance within the team.

Initiate, manage and respond positively to change. 3.Professional and Educational Participate in audit, evaluation and feedback. Identify and comply with the standards laid down in the registrants Code of Practice. Maintain adherence to mandatory training compliance.

Maintain own Continued Professional Development (CPD). Comply with the clinical supervision policy. Exploit professional knowledge, skills and experience to the maximum benefit of the patient/caller. Actively promote, develop and extend the scope of healthcare practice.

Understand and observe professional and national guidelines on confidentiality. Reflect on practice and critical incidents using a range of tools, mediums and arenas. Develop own skills and competencies through education, training and development activities related to the current and future demands of the role and when requested to do so. 4.Quality Provides a safe and effective service.

Work with the team to improve performance and quality. Participate in the organisations clinical governance and performance review procedures. COMMUNICATIONS & RELATIONSHIPS To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes. To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas.

To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post. PATIENT CARE To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision. To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct. FINANCIAL RESOURCES To ensure financial policies and procedures are maintained and the budget is adhered to and that best value for money is achieved.

CONFIDENTIALITY To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times. TRAINING To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained. INFECTION PREVENTION AND CONTROL Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

SAFEGUARDING Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respon