Retail Assistant

**Retail Assistant - Hanley, Marsh Street**

**Job Type: Part-time, 22.5 hours per week**

**Location: Marsh Street Hanley, Staffordshire**

**Salary: £14,325 actual per annum, £23,875 full time equivalent**

**Must be fully flexible over 7 days to include working during our busiest trading days Saturday and/or Sunday**

**Application deadline: 27 July 2025 however may close earlier if over subscribed**

**Telephone Interview date: 31 July 2025**

**Face to face interview date: 12 August 2025**

**Are you a highly motivated, dynamic, retail focused individual with a strong flair for fashion and merchandising?**

**About us**

We are Katharine House Hospice, and we’re dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.

**We value people** - so much so, it’s one of our three key values as a charity.

**The role**

As our Retail Assistant, you'll play a vital role in supporting the whole team, who in turn support the whole charity. You will be helping us to deliver first class customer service and maintain shop standards ensuring consistently high standards in the services we offer and how the shop looks.

Our store environment changes every day and the list of duties will be varied, no one day is the same. You can be expected to work between the shop floor and workroom ensuring stock rotation is met. A wide variety of stock is processed through the store including items of furniture, electrical goods, bric-a-brac and books and clothing.

This is a physically demanding position working in a very busy large charity retail superstore, which will include lifting and carrying bags, boxes and items of furniture on a daily basis

**What we offer**
- **Annual leave**

33 days per annum, which includes bank holidays (pro rata for part time), increasing after five and 10 years’ service.
- **Pension scheme**

We match contributions up to 7% to a NEST scheme. If you’re currently contributing to the NHS pension scheme you can continue to do so.
- **Death in service benefit**

Reassurance should the worst happen. 2 x salary to your family.
- **Employee assistance programme**

Providing support for your wellbeing.
- **Training and development opportunities**

Continuous learning and professional growth.
- **Occupational sick pay**

Support during times of illness.
- **Healthcare cash benefit plan**

Contributory plan to help cover health-related expenses.

**Skills and experience**

We’re looking for someone who is professional and approachable and has:

- experience or an interest in retail
- excellent customer service skills
- a positive ‘can do’ attitude

**Join us and make a difference**

If you’d like to know more about this role, without commitment, please contact the HR Department on 01785 218257.

To the link below to submit a CV via indeed

**Closing date: 27 July 2025, however may close earlier if over subscribed**

**Job description:

- **

**Mission**

**“We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them.”**

**Department Objectives**

Katharine House Hospice provides all its services free of charge to patients and their families. In order to do this funds need to be raised, Katharine House Retail is key to this, maximising the funds it can raise through the sale of donated items and other merchandising.

**Role within the Department**

To assist the manager in the running of the retail store ensuring its success in meeting all company objectives, in accordance with company policies and procedures.

Function and Responsibilities Specific Objectives As Sales Assistant you will help us to deliver first class customer service and maintain shop standards. You will ensure consistently high standards in the services we offer and how the shop looks.

This dynamic environment changes every day and the list of duties will be varied, no one day is the same. You can be expected to work between the shop floor and workroom ensuring stock rotation is met. A wide variety of stock is processed through the store including items of furniture, electrical goods, bric-a-brac and books and clothing.

The post holder will ensure they comply with Katharine House policies and procedures.

**Key Tasks and Responsibilities**

Sales
- Ensuring the highest standards of customer service at all times, reporting any customer complaints to the Line Manager
- Keeping up to date with special promotions and putting up displays as directed by the Store Manager
- Greeting customers who enter the shop
- Reporting discrepancies and problems to the Duty Manager of the day
- Being responsible for processing cash and card payments
- Assisting shoppers to find the goods and products they are looking for
- Actively encourage Gift Aid donations, managing the process within the store
- Receiving