Customer Service Assistant

2 weeks ago


Portland, United Kingdom InXpress Full time

**Temporary Opportunity *Immediate Start* Temp to Perm available**

InXpress offer a large range of customised delivery solutions and logistics services to thousands of businesses with a dedicated customer service approach.
- Possess a passion for providing excellent customer service, have strong communication skills and problem-solving ability.
- Have experience in a telephone-based customer service environment is desirable but not essential.
- They will need to pick up new systems with ease and be computer literate. This is essential.
- Be able to demonstrate an ability to prioritise and be task driven.
- Demonstrate confident communication skills as will be liaising with our suppliers and customers.

**The role**
- The main responsibility will be to manage our shipping discrepancy report. This task will involve using Googledocs to maintain our semi-automated proactive tracking process.

**Responsibilities**
- Ensure that any discrepancies are dealt with in a timely fashion
- Booking/quoting shipments
- Liaising with suppliers
- Assisting to maintain the business customer retention levels
- Taking personal responsibility for resolving customer concerns.
- Contributing to a positive team culture.
- Demonstrating flexibility and collaboration towards meeting customer and business needs.
- Maintaining customer records & administrative tasks
- Maintaining the business customer retention levels

**Benefits**
- Casual dress
- Company events
- Free parking
- On-site parking

Interested in finding out more. Get in touch with us on 01305 822000 for more details.

**Job Types**: Full-time, Permanent, Temporary

Pay: £12.35 per hour

**Benefits**:

- Casual dress
- Company events
- Free parking
- On-site gym
- On-site parking

Work Location: In person



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