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An exciting opportunity has arisen for a development opportunity for the current Education Team. We are looking to appoint a Band 5 Trainer to work on the Vaccine Data Resolution Service. This role will cover a range of duties which will include developing, producing, updating and distributing bespoke training material. Delivering training materials over Teams to remote call agents. Part of this role will also involve liaising with a team of external providers and reporting into the Senior Training and Development Manager. The position requires the successful applicant to be flexible, hands on and a team player.
1. As a Trainer within VDRS you will be required to work within the training team to ensure the effective provision of training and mentorship across the organisation. You will need to be motivated and express a positive attitude towards the organisation. You will address any issues and concerns that may inhibit staff from achieving both their personal and organisational goals.
1. To work as part of a team to support other practitioners within the operational environment of VDRS using knowledge, skills, and professional judgement.
1. To provide expert systems knowledge and training of systems across VDRS
1. To maintain and ensure safety and maintenance of a high quality service.
1. To ensure that the communications link and software is fully understood by all staff working within the service and that technical failure can be recognised and appropriately reported.
1. To support service delivery targets, and national and locally negotiated targets, through performance review, audit and training.
1. To attend team meetings and work with the line manager to improve and / or consistently maintain standards.
1. To actively participate in regular call monitoring and quality of calls to include call review, self reflection and feedback to staff.
1. To ensure continued professional development through mandatory training and within personal development plans.
1. To provide professional expertise as required to call centre colleagues.
**Benefits we offer**:
- Expert training and support from our dedicated in-house education team.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
- As a Trainer within South Central Ambulance Service you will be required to work within the training team to ensure the effective provision of training and mentorship across the organisation. You will need to be motivated and express a positive attitude towards the organisation. You will address any issues and concerns that may inhibit staff from achieving both their personal and organisational goals.
- To work as part of a team to support other practitioners within the operational environment of CCC using knowledge, skills, and professional judgement.
- To provide expert systems knowledge and training, including Non-clinical systems across the VDRS services.
- To maintain and ensure safety and maintenance of a high quality service.
- To ensure that the communications link and software is fully understood by all staff working within the service and that technical failure can be recognised and appropriately reported.
- To support service delivery targets, and national and locally negotiated targets, through performance review, audit and training.
- To attend team meetings and work with the line manager to improve and / or consistently maintain standards.
- To actively participate in regular call monitoring and quality of calls to include call review, self reflection and feedback to staff
- To ensure continued professional development through mandatory training and within personal development plans.
- To provide professional expertise as required to call centre colleagues.
- To support and participate in the provision of core training.
- To operate within all local and national policies, procedures and protocols provided.
- To comply with Clinical Governance standards including audit and customer satisfaction programmes, and to ensure continuous developm
