Social Value Support Advisor

**Who are we?**

We’re a company on a mission to deliver £100bn in social value to help people, places and the planet thrive. We launched in 2014 and within a short time have become the market leader in measurement and reporting of social value in the UK. The market is young and rapidly growing and we have recently received series A investment to further scale the business, both in the UK and internationally.

We’re a fast-growing SaaS scale-up, with over £16bn of social value being tracked through our digital platform to date. We have a suite of user-friendly, online collaboration tools that enable our clients in the public, private and voluntary sectors to work together to deliver social value. Our core offering is an evidence-led social value measurement framework, called the Social Value TOM System (Themes, Outcomes and Measures). We not only provide a platform, but our proposition spans a consultancy division, as well as a new social value learning academy.

**What we are looking for**

**Requirements**:

- Previous experience in a customer service role, 12-18 months minimum
- Previous experience within a training support role is highly desirable
- Outstanding Customer Service Skills, be the voice of the customer
- Resilient, positive, numerate and detail orientated
- Excellent verbal and written communication skills
- Comprehension: ability to clearly understand and articulate the customer issues.
- Concentration: able to follow customer issues without distraction to resolution
- Effective problem-solving skills including decision making, time management and immediate prioritisation of tasks as assigned.
- Experience using Salesforce or other CRM systems. Salesforce is highly desirable
- Keen eye for detail and problem solving is key
- Excellent interpersonal skills, including focus on the customer issue resolution in a fast-paced environment.
- Organised, methodological and structured approach to working with great attention to detail.
- Ability to approach problems logically and rationally.
- Ability to quickly and effectively prioritise work time to meet business needs.

**Benefits**

**Competitive salary £25,000- £28,000**
- Industry-leading initiatives in social value, including 6 paid volunteering days per year
- Access to a 24/7 EAP (for practical and emotional support including face-to-face counselling)
- 34 days of leave per year including UK bank holidays AND your birthday off work
- Company shut-down over Christmas to provide a long and well-deserved break
- Annual increases to holiday after 3 years’ service (potential to have 39 days off per year)
- Flexible working including hybrid office days from either London or Manchester, remote working and flexible lunch hours
- Private medical insurance with WPA
- £400 annual learning budget to support your continuous growth and development.
- Cycle to work scheme
- Electric vehicle scheme, allowing you to lease a brand-new EV through salary sacrifice
- Ethically invested pension scheme, matched to a max of 5%
- Enhanced parental leave
- 6 months fully paid Maternity, PLUS a 4 day week on full pay for 6 months on return
- 1 month fully paid Paternity
- Life assurance at 4 x salary
- A remarkable opportunity to join an ethically entrepreneurial business where you can make a real positive difference.

**Equality, Diversity & Inclusion**
**We are working hard to create a representative and inclusive team, because we know that different experiences, perspectives and backgrounds make for a stronger and better workplace. To us, EDI is about more than words**:

- Our Inclusion Committee meets regularly to lead on inclusion initiatives.
- 50% of our decision-makers are female.

Social Value Portal is an equal opportunities employer. We actively encourage people from disadvantaged backgrounds to apply, including but not limited to those living with disabilities and those with prior convictions.

We leave no room to discriminate based on race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

**Everyone is welcome and in this together. Let’s do this