Experience Center Evangelist, Emea

At Zoom, we help a variety of customers and partners bring modern communications and collaboration solutions to their organisations. The Zoom Experience Center provides our customers and partners with the opportunity to be immersed in our innovations and to unlock how Zoom can help transform their businesses. Our mission is to design strategic, collaborative, customer-centric discussions and experiences that showcase the art of the possible with Zoom.

**Job responsibilities**:

- Work closely with the Executive Briefing Manager and Account Teams to understand customer pain points that will help customize and plan your presentations per each visit
- Conduct compelling storytelling, presentations and demos on-site in London at our new state of the art Experience Center
- Maintain and improve demo solutions in collaboration with engineering, product, and cross-functional partners
- Stay abreast of Zoom products, vertical and horizontal use cases, target personas and value propositions on an ongoing basis
- Use a broad range of technical and soft skills to build productive relationships with stakeholders when required
- Support resolve of complex technical issues and maintenance of demo hardware, including hardware equipment set up prior to each demo in partnership with EBC Technical Operations team members.

**Qualification**:

- 5+ years of technical experience in Collaboration technologies
- 5+ years in a primarily customer facing position at the UpMarket/Enterprise level
- Experience within the UCaaS or CCaaS industry preferred
- Comfortable with demonstrating in front of a live camera production environment, large audiences, and intimate audiences alike
- Demonstrates energy and enthusiasm combined with polish and poise
- Exceptional verbal communication skills, adaptable in tone and pace based on the audience at hand
- Good problem-solving and time management skills, comfortable with managing multiple projects at once and prioritising
- Ability to adapt, open to learning new things, and work in fast-paced and changing environments.

**It’s a bonus if**
- You’ve worked in an Experience Center or EBC program in the past
- You have creative writing skills and can help with story arch design
- Experience in design-thinking concepts or workshops
- You speak other languages

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

**Ways of Working**
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

**Benefits**
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

**About Us**
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

**Our Commitment**
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.