Financial Management Support Officer

Job Introduction
**From 1 December 2025,**our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £31,537 - £36,363 (pro rata for part time colleagues) from 1 December 2025.

**You can also find out more about the new terms and conditions that we are introducing on our careers site on,**'More than just a job' brochure

**Role Purpose**

To work as part of a small team responsible for accurate invoicing and financial management to maximise income and the effective recovery of all Adult Social Care debt adhering to the Corporate Debt Policy, ASC Debt Policy and The Care Act 2014 and other relevant legislation, policies and procedures.

**Main Responsibilities**
- Provide financial advice to clients, families, and carers regarding care cost and charges
- Support clients in understanding their financial responsibilities
- Process invoices for client contributions towards Adult Social Care services
- Engage with clients during the early stages of debt recovery sensitively, to resolve payment issues and prevent financial hardship
- Update relevant debt spreadsheets Support the Senior Financial Management Officer in all aspects of billing, debt prevention, and recovery processes
- Support the Senior Financial Management Officer in case investigations and research
- Prepare cases and documentation for the Debt Management Committee
- Work closely with social care workers, care providers, and other stakeholders to ensure BCP Adult Social Care financial process align with care plans and service delivery and are compliant with relevant legislation, such as the Care Act 2014, and organisational policies
- Collaborate with legal and finance teams on complex cases or disputes
- Maintain and up-to-date records on BCP Adult Social Care, care management and financial systems
- Handle sensitive information in line with data protection regulations (e.g. GDPR)

**Specific Qualifications and Experience**
- 3 A levels, NVQ 3 in Business Administration (or equivalent experience)
- Experience in financial services, business support, or related roles, preferably withing a social care or public sector setting
- Knowledge of welfare benefits systems and adults social care funding
- Familiarity with debt management and recovery processes
- Experience working with vulnerable adults or in a customer-focused role
- Experience of giving advice in a customer facing role

**Personal Qualities & Attributes**
- Excellent knowledge of ICT including Microsoft Excel, Word, and Outlook
- Strong numeracy and analytical skills
- Ability to explain complex financial matters in a clear and empathetic manner
- Knowledge of social care financial policies and legislation (e.g. the care Act)
- Excellent organisational and time management skills
- Proficient in using financial systems
- Strong interpersonal and communication

**_
Interview date: 17/10/2025_**

**About BCP Council**

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

**_ A Place to Thrive - Join BCP Council_**

At BCP Council, we’re not just building a workforce—** we’re transforming how we recognise and reward our people.**

**From 1 December 2025**, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.

Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first
- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)

**_Be the difference - Join an organisation that values you_**

More About us | Working for BCP

**DBS**

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.