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Customer Service Specialist

2 weeks ago

Loughborough, United Kingdom Inchcape Retail Limited Full time

**STAR Expert - Mercedes-Benz Loughborough**
**£26,000, OTE £30,000 + Great Company Benefits
45 Hours full time with part time options**

We are all about rewarding hard work at Inchcape; as a **Customer Service Specialist/ STAR Expert for Mercedes-Benz** your manager and the team will support you to reach your potential, so there’s no limit to what you can achieve.You’ll receive a competitive salary, along with access to great benefits including:

- **25 days annual leave, plus bank holidays**:

- **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Employee Discounts with The Showroom** - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- **Save as you earn plan**:

- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price
- **Life Assurance** - we give you the peace of mind when you need it most
- **Cycle to work scheme -**get a new bike, equipment or both
- **Employee Assistance Programme -**We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
- **Great career development -** Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- **And much more.**

**Job Introduction**

As a **Customer Service Specialist/ STAR Expert**, you will be an ambassador for one of the world’s leading brands working for a global company. You will guide the customer through their journey as the first point of contactin the dealership, helping them to understand the benefits of the Mercedes-Benz brand.

You will offer non-pressurised advice and provide support with any technical questions. **Don’t worry if you don’t have previous automotive experience as this is not essential; full training will be provided.**You will receive excellent training from both Mercedes Benz and Inchcape, which will provide you with the product knowledge, industry understanding and everything you need to ensure you are an **’expert’** in all things Mercedes-Benz.

Above all, you will be proud to represent Inchcape Mercedes-Benz, and you will get great satisfaction from helping customers who share your passion for the brand.

**Role Responsibilities**
- Proactively approaching customers in the showroom to offer help and advice
- Proactively supporting customers through Online Showroom processes
- Providing customers with relevant information on all Mercedes-Benz products and services available through the retailer including aftersales
- Responsible for keeping up to date with the latest Mercedes Benz product information
- Planning and managing the test drive process with the sales executive and offering product insight during the test drive around the customer requirements
- Understanding where the customers are in their journey and assessing their needs and requirements, with a view to passing any relevant information onto the sales executive/manager, keeping the customer experience smooth at all times
- Making sure that the showroom is always presentable for customers at all times
- Working closely with After Sales colleagues to provide an excellent vehicle hand-over experience for our customers
- Responsible for customer connectivity to the Mercedes Benz digital platform
- Involvement in showroom and launch events

**Skills & Experience Required**
- Ability to provide a first class customer service with energy and enthusiasm
- Previous experience in a customer environment would be preferable but not essential
- Excellent listening and communication skills
- Understanding of digital and social media
- A passion for helping customers and an eagerness to share that passion with others
- Ability to work autonomously, whilst still having a team-oriented way of working
- Always keen to help and support others

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staffto ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.
Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.