Multi- Skilled General Builder

**Please note this vacancy requires working across these regions: Stockport and Trafford, Cheshire and High Peak, Manchester South, Manchester North**

**GENERAL BUILDER (Multi-skilled)**

Reporting to the Repairs Field Manager, General builder will deliver a wide range of responsive maintenance activities to a diverse customer base for Great Places Housing Group

**GREAT PLACES - THE BUSINESS**

Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities none of which would be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.

**CORPORATE RESPONSIBILITIES**:

- To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
- To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
- To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
- To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
- To undertake appropriate training and staff development.
- To identify and develop individual contribution in the delivery of the Great Places competency framework

**PURPOSE OF ROLE**:

- To deliver a wide range of responsive maintenance activities to a diverse customer base
- Ensure and deliver excellent customer service
- Achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain
- Liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Services staff and multi-trade workforce
- Adopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team

**KEY RESPONSIBILITIES**:

- To undertake the correct diagnosis and method of responsive maintenance to achieve a ‘first time fix’ and outstanding customer satisfaction
- Contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
- Contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
- To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours service at all other times
- To provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
- To follow the Group’s equal opportunities policies and practices and promote cultural diversity across all aspects of the team’s work.
- To undertake and contribute to a competence based framework through specific training and development initiatives

**GENERAL BUILDER (Multi-skilled)**

**Person Specification**

**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS**:

- Minimum NVQ level 2 or equivalent recognised competency in Bricklaying/General Building
- Qualified to minimum GCSE grade C or equivalent in English and maths

**EXPERIENCE & SKILLS**:

- At least three years in the built environment, across multi-trades
- Evidence of key competencies specifically in Joinery (core trade) plumbing, plastering, and tiling
- Evidence of delivering first class customer service in responsive maintenance
- Working with the supply chain associated with responsive maintenance
- Working with a multi-disciplined services delivery team (within the built environment)
- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Good written and verbal communication
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems
- Organisation and ability to time-manage work load
- Able to deliver a high standard of customer service
- The ability to develop and project a positive image of Great Places through personal, written and oral skills

**PERSONAL ATTRIBUTES**:

- Prioritising multiple activities in conjunction with each other
- Positive and constructive outlook
- Capable of communicating at all levels
- Open to new & different methods of working and prepared to challenge traditional thinking
- Interest in delivering outstanding customer service
- A flexible working style
- An ability to work in uncertainty
- Ability to work as part of a team as well as on own initiative
- Professional and value led with integrity, inclusivity and respect for diversity
- Commitment to work in pa