Assistant Pathway Coordinator

Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? Our administrative staff provide essential support to the clinical teams striving to ensure the patients’ experience is what we would expect for our own family and friends. Because we understand and value the contribution of administrative staff in our teams we invest in training and development to make sure our staff are equipped with the right skills and knowledge.

In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service. These roles offer you the opportunity to learn a wide range of skills that will equip you well as your career progresses. We can also offer apprenticeships or further workplace training to help your career development. NHS experience is not essential as full training will be given.
1. Responsibility for the provision of a supporting role to the Pathway Coordinator to help ensure the efficient running of the service
2. Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services
3. Use Voice recognition software to take responsibility for ensuring that letters for the specialty are sent out with the defined turnaround time, bring pro-active in ensuring that each clinic attendance has been documented.
4. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain the patient pathway.
5. Updating patient details and viewing events using EPR. Registering patients and ensuring that all relevant information is available on the appropriate software prior to appointments. This may include providing reports, as and when necessary.
6. Working independently making decisions within own role with minimum supervision
7. Deputising for the Pathway Coordinator in their absence for annual leave and sickness.
8. Undertaking any other duties as directed. This may cover a wide range of duties including providing cover for other teams roles at or below this band

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

**Successful applicants can also look forward to**:

- Generous annual leave entitlement - 27 days (plus Bank Holidays) on joining the Trust which increases with length in service
- Flexible working
- Working from Home options (on a rota basis, once fully trained)
- Modern working environment
- NHS discounts across varied businesses
- Continued professional development opportunities

Please see attached document for full details of the roles and responsibilities for the Assistant Pathway Coordinator