Customer and Business Lead

**Details**:
**Reference number**:

- 233213**Salary**:

- £24,256**Grade**:

- Executive Officer- B3**Contract type**:

- Permanent**Type of role**:

- Other**Working pattern**:

- Full-time**Number of posts**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Hanslope, South East England, MK19 7BHAbout the job

**Summary**:

- Based at Hanslope Park near Milton Keynes, MK19 7BH, with the flexibility of hybrid working depending on business need
- Free shuttle bus available between central Milton Keynes and Hanslope Park**Job description**:

- You’ve got excellent customer service skills, as well as an eye for detail and accuracy. You’re someone who loves to analyse, interrogate and evaluate data. And you’re able to communicate clearly and effectively at all levels with internal teams and external organisations. So have you ever considered taking your career to a global level?
- At FCDO Services, you could do your job, bigger. We protect the UK’s interests around the world. We design and construct secure government buildings. We courier diplomatic packages across continents. We help earthquake-proof embassies. We safeguard government tech. And a whole lot more besides. As a Customer and Business Lead, you’ll support the scoping, pricing and delivery of vital technical security works and services in a highly secure, niche area.
- Support projects of national importance
- Working within the UK NACE section, you’ll be part of a crucial team providing technical and security services to the UK Government, armed forces and police forces across the UK and overseas. You’ll be responsible for the commercial aspects of small-scale projects including quotations for services, strategic planning, all the way to final billing and reporting. You’ll also assist with larger and more complex projects with the team. You’ve got a penchant for best practice, so you’ll ensure business plans, proposals and invoices are accurate and delivered in a timely manner to our customers. That’s why you’ll be easy to work with, reliable, responsive, and great at building relationships.
- Provide customer service for global clients
- With previous experience in customer or supplier relationship management, you’ll be responsible for beginning-to-end management of a customer query and look after the day-to-day progress of customer works. This will include dealing with everything from requests and enquiries, to low
- and high-level issues. You’ll be responsible for up to 50 different customers per year, so you’ll be able to prioritise and juggle multiple projects with ease. Plus, your problem-solving skills are second to none and you’ll be a natural at managing customers’ expectations.
- Develop the skills you need to help people everywhere
- When you join us, you’ll be contributing to protecting the nation’s interests at home and overseas. How will we help you in return? As well as a competitive salary, generous holiday entitlement and Civil Service pension, we’ll also support your development with some superb training opportunities to help you advance your career with us. On-site gyms, nurseries, canteens and restaurants are available across FCDO sites, as well as interest-free season ticket and bike loans, but if you want to work from home some of the time, we also offer hybrid working opportunities. Above all, it’s a chance to join a team with rare impact, using your skills to help us protect people, information and assets around the world. In short, it’s your job, bigger.- To find out more about this role, our benefits and organisation, visit fcdoservicescareers.co.uk
- It takes a diverse team to protect a diverse world.
- The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.
- Hanslope Park based posts attract a Location Allowance of £1,750 per annum.
- FCDO Services are regulated by the Civil Service Commission.**Responsibilities**:

- High levels of numeracy, accuracy and attention to detail - Strong organisational, problem solving and planning skills including the ability to prioritise and negotiate competing goals - Motivated self-starter who can work without close supervision - Excellent communication, organisational and time management skills with strong attention to detail - Able to work effectively as part of a team - IT literate with extensive practical experience of the Microsoft Office Suite**Qualifications**:

- High levels of numeracy, accuracy and attention to detail - Strong organisational, problem solving and planning skills including the ability to prioritise and negotiate competing goals - M