CRM & Clienteling Coordinator - Part Time
2 weeks ago
**Position**:
**POSITION: CRM & CLIENTELING COORDINATOR (PART TIME)**
HOURS: 3 DAYS PER WEEK
DEPARTMENT: SALES
LOCATION: LONDON, HYBRID
CONTRACT: Permanent
REPORTS TO: CRM & CLIENTELING MANAGER
**PURPOSE OF THE ROLE**
The CRM & Clienteling Coordinator will support the CRM & Clienteling team with CRM & Clienteling campaigns, the Guerlain&You loyalty programme and reporting on the impact of activities.
The CRM & Clienteling Coordinator plays a crucial role in the successful execution of CRM & Clienteling initiatives. Working collaboratively across various teams, ensuring the seamless coordination of campaign elements whilst adhering to established brand guidelines to meet commercial targets. This role also encompasses the monitoring of loyalty programme stock levels to ensure efficient resource allocation and, producing comprehensive reports & monitoring campaigns to assess effectiveness and to track activities.
**Job responsibilities**:
**CRM & Communications Initiatives**
- Support the CRM & Clienteling Manager and Intern with the delivery of the CRM & Clienteling Communications Calendar and CRM initiatives:
- Develop bespoke CRM & Clienteling communications by executing pre-defined campaign plans, collaborating with internal teams to gather necessary elements, creating on-brand creative, securing approvals, and managing workflow to ensure timely delivery
- Execute direct mail campaigns by partnering with printing agencies to fulfil direct mailers and prepare associated gifting materials
- Provide logístical support for clienteling campaigns, including managing stock, coordinating gift preparation, and ensuring timely delivery to stores and clients
- Collaborate with UK Sales team members and CRM teams to develop and deliver bespoke CRM &; Clienteling communications for retail partners by working from provided instructions, collaborating with internal teams to gather necessary elements, securing approvals and ensuring timely delivery of these initiatives
- Assist the CRM & Clienteling Manager with database management tasks and data acquisition initiatives as required
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