Patient Experience Volunteer

To enhance patient experience and staff wellbeing through supporting with ward tasks, liaising with relatives and contributing to the holistic support approach for patients. Must be 18 years or above to apply Location Volunteers can request to be on inpatient wards in the Cumberland Infirmary, West Cumberland Hospital and Community Hospitals in North & West Cumbria. **This might be the role for you if**: - You are comfortable working in a busy ward environment - You have the ability to communicate with all groups of people - You are helpful, have patience and have an accommodating manner - You are able to work independently and as part of a team - You can provide one morning or afternoon per week What support and training will be provided? - Volunteer induction and specific training for the role - Regular and ongoing support from a named member of staff - Ongoing training as the role requires - Out of pocket travel expenses reimbursed in accordance with North Cumbria Integrated Care NHS Foundation Trust Volunteering Policy Health and Safety Your safety is our priority - you will not be volunteering with any COVID positive patients. The majority of tasks can be undertaken while social distancing and you will receive full PPE, guidance and support in line with trust policies and national guidance. Do you want to make a difference to the lives of patients and their relatives during the pandemic? Do you want to ease pressure off ward staff in a practical way? Join an exciting project called Keeping Patients Connected which was implemented during the COVID-19 pandemic and the Trust has just received further funding from NHS England to expand the volunteer role. Wards across the county have received iPads and mobile phones and volunteers have been supporting families to communicate via video calls and direct phone conversations. However, wards are now beginning to establish an appointment based visiting process and we are looking for volunteers to support with this transition. This is where we need you. Can you give a few hours each week to support ward staff in a busy ward environment? Can you support patients and relatives during this uncertain time? You will be part of a team of volunteers who will form part of a wider holistic support approach for patients on wards. One of our core principles at the Trust is "Positive patient experience every time". You will be part of a team of volunteers within the Patient Experience Team who will form part of a wider holistic support approach for patients on wards. At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff. Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’. - Being a clinically led organisation - Quality and safety at the heart - A positive patient experience every time - A great place to work - Managing our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. **Disclosure and Barring Service**: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. **The changes mean that**: - the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. A Standard DBS check will be required for this volunteering post. The DBS check is free of charge for volunteers.