Service Administrator

4 days ago

Newham, United Kingdom Newham GP Co Operative Ltd – Balaam Park Health Centre Full time

**Monday - Saturday**: 1830 - 2200

Fixed Term Contract (12 Months)

Salary - Up to £12.50 depending on experience.

Main Tasks & Responsibilities

**Appointment Scheduling**: Coordinate and manage appointments for patients, ensuring efficient use of time and resources.

**Patient Records Management**: Maintain accurate and up-to-date patient records, including contact information, medical history, and appointment details.

**Communication**: Serve as a point of contact for patients, healthcare professionals, and other stakeholders, providing excellent customer service and responding to inquiries in a timely manner.

**Data Entry**: Accurately input and update information in the electronic health records system, ensuring confidentiality and compliance with data protection regulations.

**Meeting Coordination**: Schedule and coordinate meetings, take minutes, and assist in the preparation of materials as needed.

**General Administrative Support**: Provide general administrative support to the Newham GP Co-operative Services, including filing, photocopying, and handling incoming mail.

**Collaboration**: Collaborate with other administrative staff, healthcare professionals, and external partners to ensure seamless service delivery.

This list is not exhaustive and your responsibilities can evolve based on organisational business needs

**Person Specification**:
**Education and Qualifications**:
Minimum of a high school diploma; additional qualifications in office administration or a related field are advantageous

**Experience**:
Proven experience in administrative roles, preferably in a healthcare or medical setting.

Familiarity with medical terminology and electronic health records systems is desirable.

Experience in Primary Care and Out-of-Hours Systems - EMIS & Adastra

**Skills and Abilities**:
Excellent organizational and time-management skills.

Strong attention to detail and accuracy in data entry.

Effective communication skills, both written and verbal.

Ability to handle confidential information with discretion.

Customer-focused with a commitment to providing high-quality service.

**Personal Attributes**:
Adaptable and able to work in a fast-paced environment.

Flexibility to work Monday to Sunday late evenings/weekends

Team player with a collaborative and positive attitude.

Ability to prioritize tasks and work independently.

Strong problem-solving skills and a proactive approach to challenges.

**Working Conditions**:
The role involves working in an office setting with regular business hours. However, flexibility may be required to meet the demands of the service.

The Newham GP Co-operative Service is an equal opportunity employer, and we encourage individuals from diverse backgrounds to apply.

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