Customer Service/retail Assistant

3 days ago

Grimsby, United Kingdom UNIFORM DIRECT Full time

The applicant must have an awareness of local schools.

Probationary period six months.

Annual leave is not allowed during our peak period from 1st June to 30 September

**Starting salary is minimum wage**

Key Responsibilities
- **Core Duties**

To ensure the smooth running of the shop, and maintaining the shop standards by:
Participating in the day-to-day running of the shop.

Keeping the shop and displays clean and tidy at all times.

Keeping the stockrooms orderly at all times.

Maintain regular checks on levels of stock and report to Store Manager/Supervisor.

Operating the till and accurately handling cash, cheques and credit/debit cards transactions.

Maintaining accuracy of signs, price and size information throughout the store, correct and

report to the Store Manager/Supervisor.

Respond to orders received online/phone by processing sales and packaging orders.

Follow cashing up procedures report discrepancies

Assist in changing displays of shop stock.

Receiving deliveries, unpacking and re-shelving or storing stock.

Assisting with regular stock checks and annual stock takes

Looking after all aspects of the shop whilst the Store Manager/Supervisor is away.

Ensuring all fire exits and escape routes are kept free from obstruction.

Being vigilant at all times and to help minimise stock loss.

Attend at school marketing events as and when required - some schools may be quite a distance away and these events are invariably in the evenings.
- **Customer Service**

To ensure that excellent customer service is demonstrated at all times by:
Developing a good knowledge of all the schools and their uniforms and all shop stock,Maintaining accuracy in all aspects of customer service and advice.

Informing the public about the benefits of school uniform being available from Uniform Direct and developing new business leads..

Work as part of a team with the other staff members and be aware of what is happening in the rest of the business.
- **General**

Ensure any issues concerning customer care are reported to the Retail Manager.

Comply to high standards of personal presentation for dress and hygiene.

Ensure all Health & Safety procedures are effectively carried out and report any concerns to the Retail Manager.
- **Contribute to the continuing development of Uniform Direct**

Contribute to the identification of Branch objectives for the short, medium and long term

Work as part of a team with other members of staff to continue developing new leads and increasing the numbers of schools within the company portfolio.

Maintain regular dialogue with schools and school staff ensuring our information is up to date and accurate

Observe and be alert of competitor activity and report to Store Manager

THIS LIST IS NOT EXHAUSTIVE AND SUBJECT TO CONTINUED DEVELOPMENT

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**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- Are you restricted to working any set days or hours?
- What was your last job? When and what was reason for leaving?

**Experience**:

- Face to face Retail sales: 1 year (required)
- face to face customer service: 1 year (required)

Reference ID: GY - FT0822

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