Dispute Specialist

Date Posted:
2025-04-24

Country:
United Kingdom

Location:
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Dispute Specialist

Otis UK is seeking an experienced Dispute Specialist to enhance our Collections process within the UK. This role demands a strong background in credit control and dispute management processes to ensure the company’s financial health and operational efficiency. The Dispute Specialist role is key to ensuring timely collections by working with the business in ensuring effective credit risk management and dispute resolution. This role is pivotal in optimizing cash flow, minimizing bad debts, and supporting the financial objectives of the business. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures.

Key Responsibilities:

- Work with Customers to ensure any disputes are managed efficiently
- Work with the C2C Lead to develop and implement collection strategies.
- Manage credit control activities to maintain healthy cash flow and minimize financial risks associated with customers.
- Collaborate with Sales, Operations, and Finance departments to ensure alignment and efficiency in credit processes.
- Conduct regular reviews and assessments of collections process with the C2C Lead
- Monitor key performance indicators (KPIs) to track effectiveness and identify areas for improvement.
- Be fully conversant and compliant with all Environmental Health and Safety procedures.
- Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO)
- Perform all his/her responsibilities in compliance with the Otis Policies and Code of Ethics.

What you need to be successful:

- Relevant certification in credit management such as Chartered Institute of Credit Management (CICM) or equivalent is preferred
- Minimum of 7 years of experience in billing and credit control
- Strong knowledge of billing processes, credit control principles, and financial management
- Proven experience in developing and implementing billing and credit control strategies - Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficiency in billing and credit control software and tools
- Fluent written and spoken English essential
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here

- Become a part of the Otis team and help us #Buildwhatsnext