Dealership Host

5 days ago

Exeter, United Kingdom Snows Group Full time

**Location**

Exeter

**Region**

Devon

**Category**

Lexus - Exeter (SLE)
(Sales)

**Vacancy Type**

Permanent/Full Time

**Salary**

£23,796

**Job Summary**

**The Driving Spirit**

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.

We are currently on the lookout for a highly personable and dynamic individual with first class customer handling skills to run our busy **Exeter **showroom reception desk as **Dealership Host** for **Snows Lexus**.

**Your day**

The **Dealership Host **is an operational member of the Administration and Support areas of Volvo and will provide administrative support to the business and greet customers when they arrive directing them to the relevant area of the dealership

Your day will include:

- Meeting and greeting all customers who enter the building with a warm and friendly welcome and a smile. The customers’ needs should be qualified in order that they can be introduced to the correct member of staff as quickly as possible.
- Ensuring that all visitors (other than customers) sign into the visitors’ book and are given a visitors’ badge.
- Ascertaining all visitors’ names so that a personal introduction can be made and they should ensure that the member of staff is introduced to the customer. When applicable customers should be welcomed by name.
- Offering refreshments where appropriate.
- Regularly updating Customer records onto the ADP system.
- Ensuring that every Sales Customer is entered on to the Showroom Log in order to comply with our CRM objectives.
- Helping where possible with dealership events such as new car launches and used car weekends.
- Carrying out administrative duties as required.
- Assisting with answering incoming calls and connecting them to the direct department, individual.

**Have you got what it takes?**
- PC, Microsoft, and web literate.
- Able to plan, organise self and meet agreed work deadlines.
- Attention to detail and maintains good, accurate quality of work.
- Delivers excellent customer service.
- Great communication skills (in person and on the phone).

**What is in it for you?**
- Highly competitive salary.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Birthday day off
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance

**Hours of Work**

Monday to Friday 08:30 - 17:30 (with 1 hour for lunch)

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