Customer Sales Advisor

4 days ago

England, United Kingdom Brook Street Full time

**Customer Sales Advisor**
***
**Minimum Requirements**:1 years targeted sales experience within the last 3 years.

**Location**: Remote, Mainland UK only

**Competitive salary and bonus**: £23,000 plus average bonus earning potential of £4,800 per annum. Uncapped bonus

**Hours**:37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.

**Start date**:21st October 2024

**Domestic & General** are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting **Inbound Customer Sales Advisors** in a role that offers great work life balance**, working from home** and an engaging onboarding experience.

**The role you'll do**:
As a Customer Sales Advisor in our busy** Customer Service and Sales **department, you'll be the first point of contact for customers who have a wide range of issues such as billing queries, quotes or account changes etc. Day-to-day, you'll:

- Build rapport with customers, get to know their individual needs and put their interests first.
- Provide excellent customer service and register appliances efficiently.
- Use your brilliant sales and communication skills to upsell products that provide peace of mind.

**How you'll be rewarded**:

- ** 33 days' annual leave (including bank holidays)** - Additionally the option to buy 5 extra days each year
- ** Investment in your career** - Development through ongoing coaching and clearly defined progression opportunities
- ** Employee discounts** - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
- ** Sales bonuses** - Each month you'll get the chance to earn some extra take home pay
- ** Health and Wellbeing** - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
- ** Pension scheme** - Matched employer contributions up to 5% of basic salary
- ** Life assurance** - Employer funded cover of 4x basic salary
- ** A free annual D&G protection plan** - Access to discounted rates for family and friends too
- ** Incentives** - Regular incentives with amazing prizes to be won
- ** Employee assistance programme**:

- Free support and advice on relationships, physical and mental health, financial assistance and more
- ** And many more benefits** - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes

**What else to expect**:

- In a **3-week** training programme** (Mon - Fri: 09:00 - 17:30) **you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience
- 37.5 hours per week, Monday - Sunday 8am - 8pm working 1 full weekend and 1 Saturday in a 5-week shift rotation.
- ** Working from home**:

- We'll provide all the equipment you need, but you **must** have broadband access

**The experience and skills you need**:

- 1 years continuous and **targeted sales experience **within the last 3 years
- A background in targeted sales and customer service
- A driven mindset with strong customer service and sales skills and a love for hitting targets
- Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks

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