Hotel Receptionist

Job Overview:
Here at Waay assets limited GROUP, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Duties**:

- Greet guests upon arrival and provide them with information about hotel facilities and services
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints in a timely and professional manner
- Answer phone calls and direct them to the appropriate department or individual
- Make reservations for guests and ensure accurate booking information
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Coordinate with other hotel staff to ensure smooth operations and guest satisfaction

Qualifications:

- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Bilingual skills (preferred)
- Strong phone etiquette and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel operations and services
- Proficiency in using computer systems and software
- Flexibility to work shifts, including evenings, weekends, and holidays

**Benefits**:

- Competitive salary based on experience
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel accommodations and services

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Work Location: In person