Hotel Receptionist

**Job Title**: Hotel Receptionist
**Employer**: Golf Club
**Location**:Banbury, Oxfordshire
**Salary**:£25000 - £27,000 + Tips
**Hours**: Shift Work, including weekends - Full-time, Permanent

**The Role**:
**Key Responsibilities**:

- Meet and greet guests, assisting with their needs and ensuring a warm, welcoming experience.
- Manage guest accounts and billing, ensuring accuracy at all times.
- Maintain a tidy and presentable reception area.
- Handle general office duties including filing, responding to correspondence, and answering phones.
- Respond efficiently to booking enquiries, providing guests with accurate information about room availability and offers.
- Process room bookings accurately and promptly, avoiding errors.
- Communicate effectively with housekeeping, maintenance, and F&B teams to resolve issues.
- Perform room inspections prior to guest check-in to ensure high standards are met.
- Assist with additional duties across departments as needed, including F&B and housekeeping.
- Work in a fast-paced, customer-facing environment with energy, confidence, and professionalism.
- Resolve guest complaints efficiently and courteously, escalating issues when necessary.
- Contribute to an environmentally conscious work environment.

**Skills & Experience Required**:

- Minimum of 6 months' experience in a hotel reception or similar front-of-house role.
- A high standard of spoken and written English is essential.
- Ability to handle high-pressure situations calmly and efficiently.
- A keen eye for detail and a passion for delivering excellent customer service.
- Strong communication and interpersonal skills, with the ability to work well in a team.
- Ability to problem-solve quickly and take initiative when necessary.
- Personal integrity, reliability, and the willingness to learn and develop.
- A right to work in the UK and willingness to undertake DBS checks if required.

**Additional Benefits**:

- Competitive salary
- Staff Uniform
- Career progression opportunities
- 28 days holiday (including bank holidays)
- Pension Scheme
- Access to childcare vouchers
- Free hot drinks and fruit for staff in the rest room
- Use of the golf course (restrictions apply)
- A day off if your birthday falls on a working day
- 25% staff discount in the restaurant
- Off-peak access to the fitness suite
- Free nights in the hotel and reduced rates for friends and family
- Long service awards
- Employee Assistance Scheme
- Bike to work scheme

If you are passionate about customer service and looking to make a significant impact in a friendly and dynamic environment, we would love to hear from you
- Pineapple Recruitment is acting as a recruitment agency on behalf of our client._

Pay: £25,000.00-£27,000.00 per year

Flexible language requirement:

- English not required

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 1873