Concierge

**Concierge**
**Location: Stoke-on-Trent**
**Salary £19,305 per annum**
**Job Title**:Concierge**
We have an opportunity for an entry Level **Concierge** **to join our organisation
The **Concierge** **will be based at our offices in **Stoke-on-Trent**
**PURPOSE OF THE JOB**
This is a key operational post contributing to the management and development of Adullam services in Stoke. They will ensure that the concierge team provide a proactive point of contact for service users who may require support in an emergency or crisis situation. They will ensure that a good standard of professional service is given and will be required to work within the Association’s Policies and Procedures.
**Key Responsibilities**
**Security and Welfare**
- To ensure the security of the premises at all times when on duty.
- To keep a record of all significant events during the period of duty.
- To record and report any incidences involving the residents’ mental, physical, or emotional state to the appropriate staff member at handover.
- To respond to challenging behaviour and manage confrontation as trained, and by alerting the appropriate emergency services if required.
- To maintain good working relationships with residents.
- To liaise with other agencies as necessary.
- To respond to the fire alarms, as trained, if they activate during the period of duty.
- To comply with the Association’s policy and procedure regarding confidentiality
- To comply with the Association’s procedures for reporting in and out of the workplace.

**Concierge Duties**
- To monitor and manage access into the building ensuring that only residents, their invited visitors, and professionals carrying out their duties are allowed access.
- To operate and manage CCTV equipment.
- Ensure adherence to Health and Safety regulations appropriate to the building and service, this includes completing relevant health & safety tasks delegated to you and your team.
- To ensure regular patrols and inspections of all communal areas, including office space are being completed and also ensuring that they are kept clean and free of hazards including carrying out any immediate cleaning to ensure this.
- To monitor and maintain record of patrols and inspections.
- To ensure that you are reporting repairs and maintenance issues.
- To help prepare flats/rooms for new residents as required.
- Ensure handovers at the start and end of shift with operational staff.
- (Night Concierge) To prepare and serve the continental breakfast provision from 8am to 9am 7 days per week.

**Culture, Values and Behaviour**
- To articulate and personally demonstrate Adullam’s set of values and behaviours.
- To contribute to the building of a staff culture where every person feels empowered and valued.

**Health and Safety**
- To be aware of the Association’s policies and ensure they are carried out and that good practice is maintained.
- It is your responsibility to take care of your own health and safety and that of your colleagues. Once in post additional H&S responsibilities maybe delegated.

**Co-production**
- Ensure Co-Production in all aspects of the services development, and embed Involvement at the core of service provision.

**Relationships and Partnerships**
- To create, maintain and enhance effective working relationships both internally and externally, and to challenge inappropriate, unproductive behaviours or behaviours or values that do not replicate those of Adullam.
- To cooperate with colleagues and promote and champion team working to ensure that the required contractual and performance outcomes are met.

**Personal Development**
- Contribute to the overall development of the Association by using individual skills, strengths and abilities.
- To actively participate in own supervision, annual performance review and objective setting.
- To fulfil own agreed personal development and training programme.

**General**
- To contribute positively to the Association’s efforts to ensure “Excellent Stewardship” of Adullam’s resources by delivering services with economy, efficiency and effectiveness
- Any other duties that are deemed appropriate to the post.
- The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

**Adullam offers the following benefits.**
- **Salary is up to £19,305 PA,** for 37.5 hours per week
- Competitive Annual Leave
- 1 year’s anniversary service payment of £500
- Opportunity to gain up to two days annual leave
- Training and career advancement
- Discounted Goods and services
- Pension
- Access to Westfield Health

Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

**Salary**: £19,305.00 per year