Customer Support Advisor

**Customer Support Advisor** **Classification - Confidential** Who we are and what's important to usWe offer simple solutions, for smart businesses From instore and online card processing to card issuing and ATM, we touch every part of fintech’s most exciting investment spaces. Operating pan-European - from the bustling investment hub of London to the talent-filled tech hubs of Cambridge and the Netherlands - we perfect the payments experience for our customers through a combination of best-in-class technology, constant innovation, and in-house expertise. We are independently owned, allowing us to respond quickly to growth opportunities, and enjoy the backing of leading fintech investor Pollen Street Capital. With an impressive growth trajectory, we are constantly looking for the best and brightest industry talent to help support our ambitious goals. In return for your dedication, innovation, and good company, Cashflows offers a competitive salary and benefits, along with extensive perks. Come and join the team that's writing the future of fintech Our vision With Cashflows, business is always personal. Our mission Our people work hard to understand our partners, customers, and industries, inside out. That’s why it’s our people that steer our business, transforming challenges, ideas, and technology into uncomplicated payment solutions that are easy to use and make perfect sense for your business. While technology powers payments, it’s people that make them perfect. Payments perfected by people. **The values we live by** - **Courage - We’re** leaders, who step-up to help others. We have the courage to ask questions and challenge constructively. We're empowered to make decisions. - **Collaboration - **We communicate openly, have compassion, and support others to get the job done. We understand the "big picture", where customers and partners fit, and how we can help. - **Clarity - **We’re clear about our priorities and what's expected of us. We work hard to solve problems, making sure our solutions are understood. Above all, we keep things simple It’s essential to us that we bring on board new colleagues that demonstrate these values, and so If you like what you see so far, keep on reading The JobCustomer Support AdvisorWhat you'll be doing - Providing the very best in class Customer Experience - Perform administrative tasks, including customer account changes and updates - Use internal payment systems and company CRM system to resolve queries and communicate outcomes to customers - Resolve issues in a timely manner and escalate where appropriate - Manage customer communication on behalf of Cashflows - Build and maintain strong relationships with both customers and internal stakeholders - Proactively solve problems and identify opportunities to improve customer experience **What you'll be experienced in** - Great communication skills, both written & verbally - Proactive & Upbeat - A calm, friendly and approachable manner both in the office and on the phone - Ability to prioritise work and deliver even under tight deadlines - A logical and systematic approach to data - Some tasks are manual and repetitive, but you still need to be accurate and attention to detail is vital. - Ability to think on your feet - Microsoft skills - knowledge of word, excel etc The hours This is a full-time 40 hours per week role - Monday to Friday. What you'll get Our benefits and perks include. Salary is competitive and negotiable.25 days holiday per year, plus a day off on your birthday, a wellbeing day and one day if you're moving housePrivate Medical Insurance4x salary life assuranceIncome protection6% employer pension contributionsHealth Cash Plan coverCharity matching & volunteering opportunities Bike to Work SchemeAnd discounts with a range of retailersFlexible working, we believe that it’s important for us to work flexibly and so we're very supportive of working from home and in the office. And finally, we also throw a great staff party twice a year Our selection process steps If you like the sound of this role, please click apply From there, if we both think It’s a good match, we'll proceed with arranging interviews, they'll either be over the phone, via Microsoft Teams or in person. We'll let you know as soon as we've made a decision on whether we'd like to proceed things further with you. **Classification - Confidential** **Job Types**: Full-time, Permanent **Benefits**: - Casual dress - Company events - Company pension - Cycle to work scheme - Employee discount - Free parking - Life insurance - On-site parking - Private medical insurance - Referral programme - Sick pay - Wellness programme - Work from home Schedule: - Monday to Friday Supplemental pay types: - Bonus scheme Ability to commute/relocate: - Cambridge: reliably commute or plan to relocate before starting work (required) **Education**: - A-Level or equivalent (preferred) **Experience**: - customer service: 1