Customer Service Specialist Level 3

Brand Academy Apprentice
Level 3 Customer Service Specialist
Sandford, Somerset (On Site)
Who are Thatchers Cider?
Established in 1904 by William John Thatcher, we have grown into one of the top cider-making businesses in the world. Now in our fourth generation of family cider makers, we’re exceptionally proud of our Somerset roots.
We’ve experienced tremendous growth through industry-leading levels of investment in our marketing, people development, innovative technology and world-class cider mill. The best part? We’re just getting started.
We’re looking for a Brand Apprentice in our Customer Service Team to join our award-wining apprenticeship programme. You’ll learn customer services the Thatchers way through our Brand Academy and Weston College.
This is a fantastic opportunity and foot in the door of a growing family business where there are limitless opportunities to grow and develop your career. So, if you want to pursue a career within an office-based team, you enjoy talking to people and have adrive to grow with our brand, develop relationships and can provide exceptional customer service read on.
Your Rewards and Benefits
- Above average apprenticeship wage - £6.80 per hour
- Benefits including discounts at our cider shop (over 18s only)
- Career progression and development in a growing, stable company
- Student discount card
We know it is a big decision to take your first steps in a career and, at Thatchers, we ensure that we give you all the training, support and development you need to succeed.
We will support you to complete a full L3 Customer Service Apprenticeship, alongside Weston College, at the end of which you will be offered a permanent role with one of our teams. At the beginning of your journey, we will create a training plan that meetsyour individual needs and will then develop your skills and knowledge through a range of business events and networking opportunities.
Thatchers is the industry standard for cider and we have worked hard to get to where we are and continually deliver amazing beverages. If you have the drive to grow our brand, develop great relationships and build a customer service career to be proud of, wewant to hear from you.
The Role
As a Brand Apprentice in the Customer Service Team, you’ll learn everything there is to know about delivering outstanding customer service. You’ll take on a full-time role with days out to spend at college to reinforce your practical skills with academic knowledge.
Your role will be predominately based on the phones in customer service. This department will give you the best insight and grounding into our business for you to learn, develop and grow.
The Customer Service team are also responsible and accountable for the Thatchers Cider Shop as well as the online sales orders, and fulfillment of getting items out to our customers. You really will be exposed to all areas of customer service within this role,putting the customer at the heart of everything.
You will also experience all areas of the business during your induction. Understanding all there is to know about our brand and products - from the process of making, packaging, delivering and marketing our world class cider.Should you take an interest andshow capability in a specific area of the business, providing it’s right, we will work with you to support and train you into a different role/ department after your apprenticeship.
Specifically, you will learn how to:

- Manage incoming and outgoing calls to customers
- Be confident in using our bespoke IT software
- Place customer orders and assist with promotional items/POS
- Create delivery schedules
- Process installation requests and repairs for customers
- Manage and process any customer returns
- Complete monthly reporting
- Manage the Thatchers Cider Shop - both customer front facing and all the administration
- Packaging online sales to go out to customers
About You
To be considered as a Brand Apprentice, you will need:

- GCSE Maths and English at grade 4/C or above, or Level 2 Functional skills or equivalent
- Good level of IT skills
- Analysing data and preparing reports
- Good telephone manner
- Highly organised
Personal qualities:

- Confident and able to deal with people at all levels
- Smartly presented
- A remarkable person who likes to get stuff done
- Have a strong work ethic and can-do attitude
- Pro-active, problem solver
- Good attention to detail
- Resilient/ Flexible - accept and adapts to changing situations
Other organisations may call this role Customer Service Apprentice, Customer Care Apprentice, Customer Support Apprentice, Trainee Customer Service Advisor, or Trainee Customer Service Executive.
Webrecruit and Thatchers are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.