Personal Injury Claims Handler

**We’re an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**

Do you have claims experience to include handling personal injury claims? Do you enjoy negotiating and managing each claim to a conclusion and a confident user of the Official Injury Claims portal or similar system? Well look no further We’re on the lookout for experienced **Personal Injury** **Negotiators** to join our growing organisation in Manchester and West Sussex

In return for working with us we will offer you:

- **Generous competitive starting salary plus fantastic benefits**:

- **A fun, energetic and lively working environment**:

- **Excellent career progression opportunities with increased salary available on completion of Progression level matrix**:

- **Monday to Friday 9am to 5:00pm - Flexibility available**:

- **Blended approach to working in the office (2 days) and from home 3 days a week following training and passing probation**
- **In 2021**, **we grew our talent by filling 663 roles, 129 of which were internal promotions, and we’re still looking to grow and develop further**

Your role as a **Personal Injury Negotiator** will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines.

**Job responsibilities**:

- Proactively manage claims within personal authority of £7,500 per claimant with no more than a global bodily injury reserve of £30,000 (or £15,000) per claim
- Validate policy indemnity for each claim, ensuring that the correct insurer status applied
- Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
- Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with FCIM’s procedural requirements and own authority limits of £10,000 per TPPD
- Process claim payments in accordance with personal authority
- Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
- Ensure compliance with all regulatory and corporate policies and requirements (including “Treating Customers Fairly” principles)
- Proactively manage incoming telephone calls
- Manage claim costs within personal allocation by achieving most economical settlement, through good quantum arguments and effective negotiation adhering to the use of all tools
- Identify potential fraudulent claims and action in accordance with FCIM’s guidelines
- Develop and maintain effective relationships with colleagues and business partners.
- Ensure that all expressions of dissatisfaction are registered in accordance with FCIM’s complaint procedure
- Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader
- Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
- Identify and pursue all potential recoveries from the relevant parties

**Experience & knowledge**:

- Strong motor claims experience working within a bodily injury claims environment
- Experience handling claims within an OIC (Official Injury Claims) Portal or similar
- Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
- Technical expertise with exposure to third party claims including credit hire and liability
- Knowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal field
- Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
- Understanding of all aspects of motor claims, to include credit hire and potential fraud
- To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
- Understanding of the RTA and Article 75 status within Motor Claims

**Skills & Qualifications**:

- Excellent communication skills, both verbal and written
- Negotiation and influencing skills
- Good time management and organisation skills with the ability to prioritise work
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong customer service skills
- Good numeracy and literacy skills
- Computer literate
- Supportive, enthusiastic team player

**Job Types**: Full-time, Permanent

Pay: Up to £27,500.00 per year

**Benefits**:

- Flexitime
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Manchester, M5 3EA: reliably commute o