Credit Controller

We are looking for an experienced and self motivated individual to be based at our head office in Epsom, Surrey.

Responsible for a mixed portfolio of ground rent, service charge, insurance rent and some section 20 major works funds. This role requires a diligent, organised and professional individual with excellent communication skills.
- Dealing with all incoming enquiries from leaseholders such as providing copy invoices, updating correspondence details, dealing with executors, agreeing payment plans etc.
- Communicating effectively with the Property Managers over lessees concerns, instigating legal action when appropriate and advising leaseholders of legal action taken.
- Run structured reports to establish which units require some form of contact whether that be informal or formal credit control action.
- To issue reminders at appropriate times as stated in procedures.
- Liaise with mortgage companies as required
- To instruct and liaise with solicitors on arrears matters
- To liaise with the Property Managers and with other members of staff as appropriate on arrears matters
- Record, track and monitor all recovery action
- Preparation of court and legal documents as well as court attendance if required.
- To provide arrears reports for client meetings
- To produce internal arrears reports and financial data on an ad hoc basis
- Update and maintain progress schedules/notes for arrears.

Skills & experience:

- Exposure in a credit control environment
- Strong work ethic
- Work well in a team
- Ability to be coached
- Keen to learn new skills
- Self-motivated
- Highly organised
- Able to manage challenging portfolio and work to deadlines