Workshop Manager

Our client is the UK's biggest end-to-end commercial vehicle fleet management business managing and maintaining a fleet of 80,000 vehicles across 65 garages.
They are offering an exciting opportunity for a Workshop Manager to join the team based at their Thurrock Workshop on a full-time permanent basis.
As a Workshop Manager, you will be responsible for the safe, legal, and profitable operation of the workshop.
A Workshop Manager is accountable for delivering a safe environment that is a great place to work in and ensuring customers receive industry-leading service at a site that meets its revenue and profitability targets.
Role & Responsibilities
- Creating an environment whereby teams and individuals are self-motivated and enthused by the journey and overall strategy.
- Identify opportunities for new business growth within the Garage Services Network and deliver change across workshops to make this happen.
- Achieve a profitable and sustainable contribution by maximising own and collective Fleet Solutions workshop efficiency.
- Safe, legal and compliant method of work across their garage. Ensure the health and welfare of the job holder (and his/her team if applicable) in accordance with the Health & Safety and Environmental policies.
- Achieving the monthly productivity targets that are set (by finance) and reviewed from time to time.
- Setting the standards of compliance, behaviours and work ethics that place the customer at the heart of everything done.
- Responsible for the service delivered in the Fleet Solutions network.
- Ensure that Fleet Solutions customers' vehicles are serviced, maintained, and repaired to agreed standards and to planned schedules.
- Build and maintain strong local customer relationships and take the network services lead for national account customers.
- Responsible for all stock control and maintenance within the garage.
- Management of employees.
Skills & Experience
- Knowledge of fleet maintenance/workshop management (retail site/contract VMU) critical
- Sound knowledge of H&S fundamentals in workshops and transport compliance legislation.
- Demonstrable customer relationship management skills with flexibility in style, approach to engaging with a number of clients with varying requirements at the same time.
- Well-developed interpersonal skills with an ability to influence internally and with customers through a variety of methods/mediums. Able to manage conflict and tough conversations with teams at workshops.
- Understands how to use IT / technology to drive performance
- Ability to motivate and coach a team of technicians to deliver against productivity targets
- Able to deliver a high standard of performance maintaining focus on meeting critical timelines & targets whilst working under pressure
- Highly numerate and excellent written skills, familiar and confident with Microsoft programmes (Excel, Word, PowerPoint, Teams)
What they Offer
- An enhanced employer pension contribution rate of between 5% and 10% and pension deductions made through salary sacrifice for tax and national insurance savings.
- Comprehensive life insurance.
- Free eye test vouchers and vouchers towards the cost of glasses (dependent on test results).
- Access to 'My Staff Shop' our benefits portal with 1000's of high street, online, supermarket, cinema, travel and gym discounts.
- Financial and health wellbeing programs and support including an Employee Assistance Programme (EAP)
- Reward & Recognition programs
- Agile ways of working for office staff
- Long service awards when you reach key milestones
- The opportunity to be part of a forward-thinking collaborative team that will focus on your future career and development
About Our Client
Our Client, are the UK's biggest commercial fleet management business with over 65 sites and looking after over 80,000 vehicles, they look after clients such as BT, St Johns ambulance, Post Office the AA and many more
What's next?