Resident Liaison Coordinator

**Resident Liaison Coordinator**

**Home based with frequent travel across a patch of properties in the South West of England (M4/M5 Corridor)**

**£27,979 plus car allowance £5,800**

**Permanent, 37.5 per week**

**Please note regular travel is required for this role**

**About the role**

As a Resident Liaison Coordinator, you will play a key role in the Property and Asset Investment Teams providing an effective, streamlined, customer-focused service to ensure business wide objectives are achieved.

Working alongside Housing Teams, you will be the voice of our customers, facilitate excellent communication and plan to meet the customer needs by delivering excellent customer service.

You will work closely with Anchor colleagues, building relationships with key stakeholders, including customers, operations, property, and contractors to deliver a customer focused high-quality property service, ensuring high levels of engagement and communication to drive strong customer satisfaction results both internally and externally.

You will work collaboratively with contractor’s customer care teams, to ensure their service offer meets Anchors values and service standards to achieve this. Dealing with complaints, verbally and in writing, according to policy and procedure.

You will ensure the team achieve Service Level Agreements and actively participate in service improvement initiatives whilst continuing to deliver a first-class customer service to our internal and external customers.

About you

You will have the ability to problem solve to support residents and staff, to assess situations and make positive judgements to reflect the local requirements. A strong customer focus with the desire and ability to deliver the highest standards of service and work to provide improvements is essential.

You will have effective written and verbal communication style ensuring that information is easily understood and accurately communicated in an effective and professional manner along with the ability to work as part of a team and to contribute effectively, demonstrating a flexible approach, sharing best practice and working with others towards shared goals and objectives to provide an effective and quality service

Excellent interpersonal skills with proven ability to build and maintain effective working relationships with internal and external customers and genuine enthusiasm for providing a high standard of customer service and an ability to promote a positive attitude within the team is crucial

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.