Locum Success Executive
3 days ago
**Role Overview** As a Locum Success Executive, you will ensure that locums receive value from our platform through a combination of proactive outreach and automated engagement. You will focus on driving satisfaction, adoption, and retention, with enhanced support for high-value locums and LAL Pro subscribers. **Our ideal Locum Success Executive will have demonstrable experience of the below**: - ** Customer Management**:- Oversee a large portfolio of locums, delivering value through scalable, low-touch engagement.- Assess customer priority level and provide higher levels of service for high-value locums and LAL Pro subscribers.- Build, manage and nurture relationships with locums within an assigned region. - **Data-Driven Insights**: - Communicate insights to the wider Customer Success team and work collaboratively to continuously improve customer experience. - **Health Checks**:- Automate regular account check-ins to ensure locums benefit from the platform, escalating for personalised support where needed. - **Upsell & Renewals**:- Drive renewals of LAL Pro subscriptions and identify upsell opportunities. - **Collaboration**: - Work closely with sales, support, and product teams to address locum needs and enhance the overall customer experience. **Key Competencies**: - ** Results Orientated**:Consistently meet or exceed predefined Key Performance Indicator (KPI) targets across relevant areas of responsibility. - ** Effective Communication Skills**:Ability to communicate effectively in both verbal and written forms to communicate with locums as required. - ** Attention to Detail**:Demonstrate superior attention to detail in all aspects of work, ensuring accuracy and precision in tasks and communication. - ** Computer Literacy**:Highly proficient in utilising computer systems, software, and tools relevant to locum success operations including CRM/CSM tools. - ** Team Collaboration**:Proven ability to work collaboratively as a team player with a positive "can-do" attitude, fostering a supportive and inclusive work environment. - ** Interpersonal Skills**:Possess a friendly and empathetic personality, building rapport with customers and team members to facilitate effective communication and problem-solving. - ** Confidence and Charisma**:Demonstrate confidence and charisma in approaching, engaging, and integrating locums, instilling trust and enthusiasm in interactions. - ** Understanding of Customer Needs**:Capable of understanding customer needs and communicating, collaborating and problem-solving effectively to meet those needs as required. - ** Customer-Centric Focus**: Dedicated to delivering an exceptional customer experience, going above and beyond to meet customer needs.
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Customer Support Executive
1 week ago
Belfast, United Kingdom Locate a Locum Full timeJoin to apply for the Customer Support Executive role at Locate a Locum. The role demands strong expertise in SaaS (Software as a Service) products and technical support, combined with a passion for delivering world-class service. The primary focus is on resolving customer issues promptly while consistently achieving exceptional levels of customer...
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Head of Marketing
2 weeks ago
Belfast, United Kingdom Locate a Locum Full timeLocate a Locum is a dynamic, fast-growing health tech company revolutionizing the healthcare recruitment sector. Our cutting-edge platform connects healthcare professionals with temporary work opportunities across the UK, streamlining the process for both locums and healthcare providers. We've experienced exponential growth and are now seeking a visionary...
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Head of Marketing
2 weeks ago
Belfast, United Kingdom Locate a Locum Full timeLocate a Locum is a dynamic, fast-growing health tech company revolutionizing the healthcare recruitment sector. Our cutting-edge platform connects healthcare professionals with temporary work opportunities across the UK, streamlining the process for both locums and healthcare providers. We've experienced exponential growth and are now seeking a visionary...
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Head of Marketing
2 weeks ago
Belfast, United Kingdom Locate a Locum Full timeLocate a Locum is a dynamic, fast-growing health tech company revolutionizing the healthcare recruitment sector. Our cutting-edge platform connects healthcare professionals with temporary work opportunities across the UK, streamlining the process for both locums and healthcare providers. We've experienced exponential growth and are now seeking a visionary...
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Head of Marketing
2 weeks ago
Belfast, United Kingdom Locate a Locum Full timeJob DescriptionLocate a Locum is a dynamic, fast-growing health tech company revolutionizing the healthcare recruitment sector. Our cutting-edge platform connects healthcare professionals with temporary work opportunities across the UK, streamlining the process for both locums and healthcare providers. We've experienced exponential growth and are now seeking...
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Head of Marketing
5 days ago
Belfast, United Kingdom Locate a Locum Full timeLocate a Locum is a dynamic, fast-growing health tech company revolutionizing the healthcare recruitment sector. Our cutting-edge platform connects healthcare professionals with temporary work opportunities across the UK, streamlining the process for both locums and healthcare providers. We've experienced exponential growth and are now seeking a visionary...
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Head of Marketing
4 days ago
Belfast, United Kingdom Locate a Locum Full timeLocate a Locum is a dynamic, fast-growing health tech company revolutionizing the healthcare recruitment sector. Our cutting-edge platform connects healthcare professionals with temporary work opportunities across the UK, streamlining the process for both locums and healthcare providers. We've experienced exponential growth and are now seeking a visionary...
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Customer Support Executive
3 days ago
Belfast, United Kingdom Locate a Locum Full time**Role Overview** The role demands a strong expertise in SaaS (Software as a Service) products and technical support, combined with a passion for delivering world-class service. The primary focus is on resolving customer issues promptly while consistently achieving exceptional levels of customer satisfaction. Delivering an outstanding customer experience is...
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Customer Success Executive
2 weeks ago
Belfast, United Kingdom Seopa Ltd Full time**Customer Success Executive (CSE-24)** The role provides the opportunity to manage existing accounts, onboard new partners and develop successful, long-term partnerships. You will contribute directly to the success of your accounts and Seopa through identifying and negotiating new business with existing customers and successfully onboarding and managing...
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Customer Success Executive
2 weeks ago
Belfast, United Kingdom Seopa Ltd Full time**Customer Success Executive (CSE-25)** As a **Customer Success Executive**, you'll contribute directly to Seopa’s success, owning customer accounts, shaping long-term partnerships, onboarding new customers and driving mutual growth with our clients, with opportunities to progress your career in a growing and supportive team. **In this role you...
