Customer Service Administrator

3 days ago

Banbury, United Kingdom Prospect Personnel Full time

**The Role**:
The role entails working with a portfolio of company clients, building professional business relationships & ensuring SLA agreements are fulfilled.
The ultimate purpose of the role will be to act as the key focal point between the client and their customers, ensuring that clients receive an excellent service throughout. This role offers hybrid working opportunities once training has been completed in the office.
**Who are they looking for?**
The company are not expecting you to know banking and finance inside out. Comprehensive training & on-going support will be provided. They are looking for someone with natural, rapport-building qualities, with the ability to confidently hold professional conversations with their clients. Sound decision-making and a great willingness to learn and develop will also be essential.
**Key Roles & Responsibilities**
- Handling day-to-day client service requirements
- Answering / resolving all client queries
- Occasional face-to-face client meetings
- Liaising closely with other internal departments
- Basic financial tasks such as reconciliation, credit control, chasing outstanding payments/debt management

**Skills & Experience required**:

- Excellent customer service / interpersonal skills and great natural ability to build strong, sustainable business relationships

Experience within Credit Control or the financial sector desirable but not essential
Outgoing & assertive personality
Excellent telephone manner
Strong eye for detail
Able to work within strict time frames
Self-motivation
Problem-solver

**Working hours will be 35 hours per week, Monday - Friday, with the opportunity to work flexitime.**
Other benefits include good pension scheme, time in lieu, free car parking, free eye tests, healthshield and employee of the month recognition.

**Are you an enthusiastic, driven and outgoing person with a background in Customer Service?**
**Our well recognised client from the financial sector, are recruiting for a new Customer Service Administrator, as part of their Banbury team.**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

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