Care Quality Coordinator

1 week ago

Beverley, United Kingdom Home Instead Full time

Company Description
Home Instead is the world’s leading provider of _non-medical care and companionship services_ for older people. With minimum visits of one hour, _award winning training and an excellent reputation_, we are immensely proud of the quality of care we provide. Our mission is to provide exceptional service and support to our clients to enable them to live their lives the way they choose

**Job Description**:
An exciting opportunity has arisen to join our friendly close knit office team that supports our Care Professionals in delivering exceptional care in the community.
- Your Role_
- Review client touchpoints to ensure that quality standards are met and files are up to date.
- Conduct client Quality Assurance and Service Reviews. Update client care plans and feedback outcomes to the team as required.
- Ensure that processes are adhered to and compliance with regulations, Franchise Standards, and brand guidelines is maintained.
- Conduct regular internal audits of visit notes and medication records to identify trends to improve service quality and meet Franchise Standards, escalating issues where appropriate.
- Identify, assess, and manage compliance, meeting the Franchise Standards and regulatory requirements.
- Identify and collate KLOE evidence to demonstrate ‘outstanding’ care and support.
- Support the Client Experience and CAREGiver Experience teams in the preparation for regulatory inspections and Franchise audits.
- Act as the Privacy Champion ensuring that all processes comply with GDPR.
- Update and maintain the GDPR Data Registers for the office.
- Participate in the out of hours on call, on a rota basis.
- Carry out any other duties deemed necessary for the successful operation of the business, in particular the delivery of care when required at short notice or otherwise.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

**Qualifications**:

- Knowledge and understanding of current legislation and specific regulations to Health and Social Care.
- Previous experience of working to quality standards.
- Ability to provide detailed quality reviews of performance against internal and external quality standards, providing constructive feedback for improvement
- Passion for delivering the highest quality care to our clients and helping them to live. independently and happily in their own homes
- Good communication skills with the ability to build rapport quickly.
- Confidence to escalate non-compliance issues.
- Excellent attention to detail with the ability to work accurately under pressure.
- Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
- Organised and flexible to meet the needs of the business

Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

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