Banking Operations Assistant

2 days ago

Farnborough, United Kingdom Flexible Staffing Solutions Full time

**Banking Operations Assistant - Part Time (3 days per week)**

**Location**:Farnborough

**Salary**: £26,000, pro-rata (£15,600 actual)

**Working hours**: Mondays, Tuesdays, & Thursdays 9am-5:30pm

Our Banking Operations Assistant role is 100% Office-based in our Farnborough office. This is a permanent, part-time role (3 days a week) working Mon, Tues, & Thurs 9am-5:30pm.

**What you’ll do**:
We are looking for a team player with strong organisational and problem-solving skills, along with a passion and enthusiasm for all things GoHenry who believes in what we are trying to achieve - financial literacy for future generations. This is an interesting and varied role, and you will be the go-to person.

Come and join an exciting, innovative, and forward-thinking team that prides itself on outstanding levels of service in a friendly, welcoming, and inclusive environment.

You will be responsible for (but not limited to):

- Reporting to, and supporting the Investment Operations Team Leader, you will play an essential part in the team.
- Ensuring you provide the best possible level of service, both to our members and the wider GoHenry teams.
- Providing weekly updates to our finance partners
- Dealing with the transfer and rejection of finance products
- Chasing open queries with relevant departments and keeping communication with members up-to-date
- Be available, visible, and able to answer any questions
- Ensure processes and procedures are up-to-date and adhered to
- Liaise with our Members on internal escalations ensuring all contact channels are updated
- Onboard new Special Accounts through the correct due diligence process
- Daily management of accounts and assisting with all queries relating to both new and exciting account holders

This is a great opportunity for someone to grow their skillset while working with and supporting some of our management teams and service providers.

**What we’re looking for**
- Minimum 2+ years in a banking / FCA regulated environment
- Proven experience in administration / operations / back office role
- Basic knowledge in investments (ideally stocks and shares ISAs).
- Experience within a regulated environment, preferably working to FCA guidelines.
- Competent use of computer software to prepare reports and documents via Microsoft and/or Google-Suite systems.
- You are a clear communicator and able to use diplomacy and sensitivity wherever needed.
- You’re a problem-solver who can assess a situation and identify possible solutions.
- A confident and approachable people person.
- Someone who cares and is passionate about what they are doing every day
- Someone who can keep calm in a crisis.

**Job Types**: Part-time, Permanent

**Salary**: £15,600.00 per year

Expected hours: 22.5 per week

**Benefits**:

- Additional leave
- Company car
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Transport links

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Operations Administration: 2 years (required)
- FCA / Banking: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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