Claims Handler
2 days ago
Overview:
** Claims Handler**
***
**Role Purpose**:
To pro-actively handle a portfolio of motor claims (including bodily injury and credit hire cases).
**Responsibilities**:
** Key Responsibilities**:
- Managing claims caseload (including bodily injury and credit hire claims), in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
- Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
- Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
- Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation.
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
- Developing and maintaining effective relationships with colleagues and business partners.
- Pro-actively managing personal training and development requirements.
- Undertaking general claims tasks, as required.
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.
Qualifications:
** Key Skills and Knowledge**:
- Working knowledge of Motor claims handling to include Personal Injury, Credit Hire, Indemnity, Liability, Third Party risks and other associated heads of claim
- Ensuring compliance with all regulatory requirements (including ‘treating customers fairly’
- Strong customer service and communication skills
- Ability to manage and prioritise own workloads
- Willingness to develop self and new skills
- Ability to work with flexibility in a proactive claims environment
- Good market knowledge
- Good commercial awareness
**Authority Limits**
- Claims handling limits rarely exceed £50k, although there may be occasions when this limit is extended to meet business requirements
**Various locations available**
- Tunbridge Wells
- Manchester
- Chelmsford
- Whitstable
- Haywards Heath
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