Head Receptionist

Set on the banks of the River Leven on the southern tip of Windermere, The Swan offers the very best in sophisticated contemporary design, individual style, service and attention to detail. A stunning and stylish hotel, with a huge emphasis on quality and service, putting the customer at the heart of everything they do.

As Head Receptionist you will be a key part of the business, a true Host of the hotel. You will manage reception, day to day reservations and the night/day porters.

You will lead and motivate your team to deliver an exceptional welcome to all guests at the hotel and ensure that all needs are dealt with in a friendly and professional manner at all times.

We are looking for a passionate sales driven individual who will identify sales opportunities to drive our business forward.

You will be responsible for the running of the Front Office and managing the work ensuring duties are carried out effectively and to a high standard.

The role of the Head Receptionist is to be an expert in everything to do with room sales and customer service. To ensure that the highest standards of hospitality and customer service are demonstrated at all times. To complete all relevant procedures as laid down. To exceed budgeted sales and customer expectation. You will be sales driven and pro-active with a keen eye for detail.

**Head Receptionist Responsibilities**

As the Head Receptionist, some of your main duties will include:

- Organising the daily workload
- Dealing with department issues quickly and effectively
- Setting up and maintaining effective procedures and systems
- Training of new staff members
- Ensuring all visitors and guests are greeted in a warm welcoming manner.
- Identify sales opportunities.

**Head Receptionist Experience**

It is vital that you have excellent customer service skills and are confident communicating across all levels. You will be well organised and able to prioritise your work load effectively. A calm manner will be the key in this position and you will be computer literate. If you have previous experience in a Receptionist or Team Leader capacity this would be beneficial.

Please note that this is not a live-in position - accommodation is not provided.

**Job Type**: Contracted 37.5 hours per week,must be able to be flexible to include early and late shifts including weekend working

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Work Location: In person