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Senior Assistant

2 weeks ago

Manchester, United Kingdom LF Europe LTD Full time

**Senior Assistant - Imports - Global Freight Management**

**Purpose of Role**:
Working within the busy Freight Management team, the purpose of the role is to manage key customer’s requirements relating to their freight shipments.

**Key Tasks**:

- Organising the imports of varied cargo by any or a combination of transport modes
- Liaise with customers to obtain shipment authorisations
- Monitor and manage cargo movements from origin to final point of destination
- Ensure full compliance of appropriate legislation, regulations, and all documentation relevant to the movement of cargo
- Develop and maintain close relationships with customers
- Provide regular communication to customers of shipment progress
- Manage Customs processes necessary for the import of shipments
- Resolve any service issues for the customer
- Obtain rates and prepare quotations on request or on receipt of a booking
- Manage bookings through online shipping line portals
- Maintain own P & L’s weekly
- Prepare documents for invoicing
- Liaising with customers to determine other opportunities for new lanes / activity
- To perform any other duties not defined in the job description as reasonably requested / expected by the Company

**Personal Qualities**:

- A methodical approach with excellent communication skills
- The ability to communicate effectively at all levels
- An understanding of the importance of attention to detail and quality of product
- A flexible hands-on approach to work and willing to complete a variety of tasks
- Ability to work to strict deadlines and under pressure
- Ability to work within a team and on own initiative

**Knowledge and Experience**:

- Previous experience of international shipping process and Freight Forwarding is preferred
- Previous experience of working with Cargowise is an advantage, but not essential as training will be given
- Knowledge of multimodal import and/or cross trade activities is an advantage
- Proficient in the use of work/excel and outlook
- Previous administrative experience is essential
- Excellent organisational, problem solving and decision-making skills
- Previous experience of working within a fast-paced environment

Work Location: Hybrid remote in Manchester, M50 1RF