Injury Claims Best Practice Specialist

**Injury Claims Best Practice Specialist**:
Shape the future of injury claims - Play a key role in improving performance, driving consistency, and optimising indemnity spend
- Collaborate, innovate, and lead - Work with senior technical experts, suppliers, and regional teams to refine best practices and drive continuous improvement.
- Hybrid working with up to 80% from home and the other 20% based at Head Office near Stratford-Upon-Avon, York, Bristol, or Belfast.

** About the role**:

- As a Claims Best Practice Specialist, you’ll play a key role in shaping how we manage motor and casualty injury claims across our regions. Over the years, this role has evolved significantly, growing in both scope and influence. With access to richer insights than ever before, this role is an exciting opportunity to analyse claims trends, drive performance improvements, control indemnity spend, and enhance claims processes in line with best practice, legal, and regulatory requirements.
- Working closely with senior technical experts, regional claims teams, and external suppliers - including our legal panel and Verisk - you’ll lead performance calls, identify areas for improvement, and support key initiatives that improve consistency and efficiency. You’ll also play an important role in knowledge management, keeping claims handling guidance up to date, developing training materials, and ensuring teams have the right resources to make informed decisions.
- Beyond technical claims handling, this role offers the opportunity to broaden your experience and gain exposure to wider business projects. You’ll collaborate with stakeholders across the business, present at department meetings, and contribute to strategic projects that shape the future of our claims function. If you’re passionate about using data to drive decision-making, improving processes, and supporting teams with expert guidance, this could be the perfect next step for you.
- You can be based near our offices in York, Bristol, Belfast, or the Head Office in Tiddington, near Stratford-upon-Avon, with no formal requirement to work from Head Office. However, you should be comfortable travelling to Head Office and other Regional Service Centres occasionally for key meetings, collaboration sessions, and team away days - typically 4-5 times per year.
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This role is internally known as Best Practice Specialist (Injury).**
- **About you**:

- With a strong background in handling injury claims, you’ll bring extensive technical expertise across motor and/or casualty claims (EL/PL). You’ll be comfortable working with performance data, engaging with a variety of stakeholders, and driving improvements in claims handling.
- To succeed in this role, you’ll need:

- Extensive technical expertise in injury claims - Proven experience managing injury claims up to £150k across motor and/or casualty (EL/PL).
- Confidence in coaching and providing technical referrals - Experience acting as a key point of contact for technical queries, supporting quality assurance and helping to upskill colleagues.
- Strong data analysis skills - The ability to interpret and present claims performance data, using insights to improve indemnity spend, litigation control, and operational efficiency.
- Excellent stakeholder management - Experience engaging with a variety of stakeholders and building lasting working relationships.
- A collaborative and innovative approach - Comfortable working across different teams, regions, and other lines of business to refine best practices and enhance claims processes.
- A commercial mindset and continuous improvement focus - A proactive approach to identifying efficiency improvements, ensuring injury claims handling aligns with business objectives and regulatory requirements.- _
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees._
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- **Benefits and Rewards**:

- When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

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Level 4**- Salary up to £53,000, depending on experience
- Annual bonus (up to 17.5% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employe