Private Ultrasound Clinic Scan Assistant

7 days ago

StokeonTrent, United Kingdom Window To The Womb, Stoke Full time

At Window to the Womb we believe every family should feel reassured throughout their pregnancy and have the opportunity to bond with their unborn baby. It is important to us that we offer an exceptional & safe service in an environment which is comfortable and welcoming.

We also provide Women's health services including ultrasounds scans and blood testing services for both men and women

**This is a role which fits perfectly around those wanting to work flexibly, to fit around an existing role or family commitments as it is for a zero hours contract and involves working at least one day over the weekend and potentially other shifts during the week in the evenings covering sickness and holidays. Shifts are agreed at least one month in advance.**

The right person will:

- Show initiative
- Be self motivated
- Demonstrate a natural ability to exceed customer expectations
- Be warm, friendly and have the ability to build rapport with others
- Remain calm and professional at all times
- Be confident to approach members of the public
- Be competent in use of IT equipment
- Have a high level of attention to detail
- Be flexible with working hours which will mainly be weekends and evenings
- Proactive approach to cleanliness and infection control

On a given day you will work in a team of two (plus the Sonographer.) and will undertake the following roles:
**1.)** **Reception**
Greet expectant parents to be and their families in a friendly and polite manner.
Book customers into the clinic as they arrive using computer system
Take cash and card payments
Answer the telephone and deal with enquires and book customers in for appointments
Ensure all documentation is completed to meet CQC requirements
Ensure all health and safety regulations are met and thorough cleanliness is maintained and infection control is of the highest standard.

**2.)** **Media Co-ordinator**
Import images from the scan machine and produce customer’s prints and other gifts
Transfer digital images via our mobile app
Check the documentation filled out in the scan room has been completed fully to meet the requirements of CQC.
Keep the printing area clean and tidy and ready for each customer adhering to infection control procedures.
Discuss with the customer the opportunity to return.
Ensure each customer is fully satisfied with the service before they leave.

**3.)** **Chaperone**
Provide the vital link between the Sonographer completing the ultrasound scans and the family ensuring that from the moment the family arrives, their experience is special.
Build a rapport with each and every customer.
Read the room and connect with families to make all of our customers feel special
Complete all wellbeing reports in full
Support the Sonographer throughout the scan process allowing them to concentrate on the technical aspects of the scan
Deal with customers with compassion and empathy as the primary objective to include miscarriages and sensitive situations.
Assist the Sonographer in the smooth delivery of referring the expectant Mother to the correct services.
Ensure all health and safety regulations are met and thorough cleanliness is maintained and infection control is of the highest standard.

**Job Types**: Part-time, Zero hours contract

Pay: From £12.21 per hour

Additional pay:

- Performance bonus

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Scan assistant - Private scanning clinic Stoke

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