Patient Care Coordinator

**PATIENT CARE CO-ORDINATOR**

**Are you a people person?** **Confident, helpful and take pride in delivering a great service?**

**Washway Road Medical Centre is looking for motivated, friendly, committed and empathetic team member with great customer service and administrative skills to join our very busy, but friendly and caring Practice Team.**

**Job summary**

The post holder will assist patients, carers and other organisations with making appointments, accessing care and directing them to the appropriate service or healthcare professional in a courteous efficient and effective way.

The Role will include working as part of the wider team and will involve a mixed variety of duties which includes care navigating, working as part of the triage team, reception duties and general admin.

If you enjoy helping people and listening to them with the intention of trying to figure out how you can assist them to access the services they need, then this role is for you. This means that you are not only supporting our patients, but our large clinical team too.

You will need to be comfortable with technology, and also with change since the NHS is required to constantly change to meet the emerging needs of our population.

**Main duties of the job**

The post holder will be responsible for reviewing income requests for appointments, meeting patients’ needs in the most efficient manner which often includes directing them to colleagues in-house, who have a wide range of skills or signposting them to many of the excellent community services available to us all in the surrounding area.

Some of the time we are unable to offer exactly what a patient wants, exactly when they want it, but it is the way in which you communicate what we can offer which will make you a good patient care co-ordinator.

The successful applicant will be able to demonstrate a mature outlook on life and have strong work ethics and good problem solving skills. The role would appeal to someone who likes to be organised and thrives in a fast-paced environment.

Our goal is to provide high quality, professional health care, within a supportive, friendly, and caring environment at the heart of which is constant learning.

**About us**

We have a large clinical team with a wide range of skills and our administrators also offer an excellent skill set to complement the clinicians.

We want to offer the best service we can to our patients, but we also want our staff to be happy and healthy and we work tirelessly to ensure that the environment our team works in provides the setting for this to happen.

**About you**

You must be caring and empathetic whilst maintaining our excellent standards.

Good IT skills are essential.

Experience within a GP surgery would be useful but not vital since we would provide the training you need to be able to deliver a great service to our patients.

You must be an approachable, patient centered individual, very organised with good attention to detail, caring and patient, a team player and punctual.

**Job responsibilities**

To provide a high standard of customer service on behalf of the practice, in support of the rest of the practice team.

To adopt a skillful approach to communication in all circumstances.

To perform the role of care navigator to our patients.

**Expected hours**:
30- 34 hours across Monday, Tuesday, Thursday and Friday

**Benefits**:

- NHS pension
- Cylce to work scheme

Ability to commute/relocate:

- Sale: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Experience as GP practice receptionist (desirable)

**Application**:
Pay: £22,000.00-£24,000.00 per year

**Benefits**:

- Cycle to work scheme

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: In person

Application deadline: 14/10/2024
Expected start date: 07/11/2024